HUMAN SERVICES PROGRAM ANALYST - SES - 64029242

State of Florida • CLEARWATER, FL

1d • $44,000 - $51,196 • Onsite

About The Position

The incumbent works in the Clinical Health Services Division within the scope of Agency protocols and State and Federal guidelines. This position is responsible for supporting the supervisor in managing the health program as well as helping with overseeing outreach efforts of the Mobile Medical Unit and Street Medicine programs and staff. As such, the incumbent is expected to perform functions requiring independent judgment. The incumbent will perform duties under the direction of the Public Health Services Manager B - SES.

Human Services Program Analyst - SES:

Leads the implementation of agency and funder policies and establishes operational procedures as needed on the Mobile Medical Unit and Street Medicine teams to carry out program activities, achieve goals and objectives, and resolve problems.

Assists the program manager with monitoring Street Medicine engagement efforts, nursing, and provider visits to ensure quality measurements and other performance metrics are met.

Assists the program manager with monitoring program customer service, efficiency, effectiveness on the Street Medicine and Mobile Medical Unit.

Assists the program manager with monitoring clinic flow of the Mobile Medical Unit and Street Medicine and makes all required adjustments to maintain efficiency, the highest quality of care and appropriate documentation in the electronic health record.

Assists the program manager with monitoring the capacity and demand of the Mobile Medical Unit and Street Medicine team and evaluates productivity.

Works with supervisor in implementing a strategy to help meet client needs and ensuring clients are taken care of and services are met.

Leads supervisory meetings with Mobile Medical Unit & Street Medicine teams

Coordinates the implementation and evaluation of strategic initiatives for the Mobile Medical Unit and Street Medicine teams.

Prepares and maintains clinic service areas, equipment, supplies and supporting inventories.

Assists with reports, meetings and special projects as assigned.

Provides excellent customer service and ensures staff do the same.

Monitors daily clinic schedule and communicates with clinic staff to minimize the non-value time for the client waiting for services.

Assesses needs and provides support to clinic areas as needed

Mains client confidentiality in accordance with Florida statutes.

Keeps updated on current resources to provide information to clients and funders as requested.

Distributes agency, funder, and program information to staff and ensures implementation of new policies and procedures.

Keeps supervisor, clinic team, funders, and partners informed as applicable.

Uses multiple computer applications to perform duties and keeps technical skills current, including athenaOne, HMS, Frontrunner, and Appian.

Participates in quality assurance and quality improvement activities, including medical record review, and attends in-service programs, supervision meetings, and staff meetings.

Duties and responsibilities include but are not limited to:
Communicates with recruits, hires, trains, motivates, evaluates, counsels, and disciplines
Gides, motivates, and directs the performance of others; holds them accountable for their actions.
Evaluates staff performance through observation, review of records, team meetings, and individual conferences
Obtains input from staff, reinforces team building, and gives opportunity for expressing concerns
Provides and/or coordinates ongoing training for staff
Fosters the learning and development of others through coaching, managing performance, and mentoring in order to fulfill the current and future requirements of both individuals and the Health Department.
Distributes program information to staff and ensures implementation of new procedures and policies
Approves leave requests and coordinates leave schedule with other supervisory staff to ensure continuation of service delivery
Monitors staff data entry for completion and quality management including EARS, timesheets, leave and attendance, incident reports, FMLA, & clinic statistics.
Mains 24-hour availability for emergency duty and provides after-hours, weekend and holiday coverage as required.

Requirements

• 3+ years of professional experience in program coordination, public health, human services, or a closely related field.
• 4+ years of experience in supervising, leading, training, or directing staff.
• 2+ years of experience collecting, maintaining, analyzing, or reporting program data.
• 2+ years of experience using multiple computer applications to perform administrative or program related duties, including HMS and Athena.
• Ability to effectively communicate and to establish and maintain effective working relationships with employees, clients, and others.
• Computer skills and an ability to learn and understand the general technical requirements for the telemedicine system.
• With training, ability to provide basic technical support and to triage more difficult problems to appropriate staff.
• Skill in operating a personal computer utilizing word processing, data processing and graphic programs.
• Knowledge of methods of data collection.
• Ability to positively represent telemedicine to external organizations and participants.
• Ability to collect and analyze data.
• Ability to plan, organize and coordinate work assignments.
• Ability able to handle multiple tasks simultaneously.
• Ability to work independently and be self-motivated and self-directed.
• Knowledge of principles and techniques of effective communication.
• Knowledge of the principle and practices of health education.
• Ability to design and produce health promotion and public health materials.
• Ability to establish and maintain effective working relationships with others, previous experience with community organizations and the public.
• Ability to apply rules, regulations policies and procedures.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• Experience with EHR's and/or telemedicine programs.
• Experience with quality assurance and quality improvement activities, including medical record review.
• Experience working in a public health or clinical setting.
• Experience in preparing reports, maintaining records, or documenting program activities.

Responsibilities

• Leads the implementation of agency and funder policies and establishes operational procedures as needed on the Mobile Medical Unit and Street Medicine teams to carry out program activities, achieve goals and objectives, and resolve problems.
• Assists the program manager with monitoring Street Medicine engagement efforts, nursing, and provider visits to ensure quality measurements and other performance metrics are met.
• Assists the program manager with monitoring program customer service, efficiency, effectiveness on the Street Medicine and Mobile Medical Unit.
• Assists the program manager with monitoring clinic flow of the Mobile Medical Unit and Street Medicine and makes all required adjustments to maintain efficiency, the highest quality of care and appropriate documentation in the electronic health record.
• Assists the program manager with monitoring the capacity and demand of the Mobile Medical Unit and Street Medicine team and evaluates productivity.
• Works with supervisor in implementing a strategy to help meet client needs and ensuring clients are taken care of and services are met.
• Leads supervisory meetings with Mobile Medical Unit & Street Medicine teams
• Coordinates the implementation and evaluation of strategic initiatives for the Mobile Medical Unit and Street Medicine teams.
• Prepares and maintains clinic service areas, equipment, supplies and supporting inventories.
• Assists with reports, meetings and special projects as assigned.
• Provides excellent customer service and ensures staff do the same.
• Monitors daily clinic schedule and communicates with clinic staff to minimize the non-value time for the client waiting for services.
• Assesses needs and provides support to clinic areas as needed
• Maintains client confidentiality in accordance with Florida statutes.
• Keeps updated on current resources to provide information to clients and funders as requested.
• Distributes agency, funder, and program information to staff and ensures implementation of new policies and procedures.
• Keeps supervisor, clinic team, funders, and partners informed as applicable.
• Uses multiple computer applications to perform duties and keeps technical skills current, including athenaOne, HMS, Frontrunner, and Appian.
• Participates in quality assurance and quality improvement activities, including medical record review, and attends in-service programs, supervision meetings, and staff meetings.
• Communicates with recruits, hires, trains, motivates, evaluates, counsels, and disciplines
• Guides, motivates, and directs the performance of others; holds them accountable for their actions.
• Evaluates staff performance through observation, review of records, team meetings, and individual conferences
• Obtains input from staff, reinforces team building, and gives opportunity for expressing concerns
• Provides and/or coordinates ongoing training for staff
• Fosters the learning and development of others through coaching, managing performance, and mentoring in order to fulfill the current and future requirements of both individuals and the Health Department.
• Distributes program information to staff and ensures implementation of new procedures and policies
• Approves leave requests and coordinates leave schedule with other supervisory staff to ensure continuation of service delivery
• Monitors staff data entry for completion and quality management including EARS, timesheets, leave and attendance, incident reports, FMLA, & clinic statistics.
• Maintains 24-hour availability for emergency duty and provides after-hours, weekend and holiday coverage as required.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed