Human Services Professional (Family Services Unit)

Calumet County•Chilton, WI

10d

About The Position

Under the general direction of the Family Services Supervisor, the Human Services Professional provides client assessment and case management services in child welfare and Juvenile Court matters. The role includes assessing individual and family needs, developing and monitoring service plans, providing counseling and coordination, making recommendations to the Court, and following up on court-ordered services. The position also supports children and families through voluntary and coordinated community services, maintains case records, provides community education, and performs crisis on-call duty. The position provides direction to professional and paraprofessional staff. Work takes place in an office and community-based settings, including off-site locations. Travel and work in varied environments are required; conditions and exposure to hazards may vary.

Requirements

Bachelor’s degree in Social Work or a related human services field from an accredited college or university.
At least two years of experience in ongoing child protective services case management, youth justice, mental health, or AODA, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to communicate tactfully, clearly, concisely, and accurately with clients.
Ability to perform calculations involving figures and amounts and apply basic algebra and geometry.
Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
Knowledge of client management systems, the Internet, spreadsheet software, and word-processing software.
Wisconsin Juvenile Intake Certification within six months of hire, unless exempt.
Child Welfare Professional Development Plan completed within two years of hire, unless exempt.
Valid driver’s license, documentation of car insurance, and access to reliable transportation.
Ability to exercise judgment and discretion in applying and interpreting Department policies and regulations.
Knowledge of social work principles and methods, human development, conflict resolution, community-based human services delivery, and community resources.
Knowledge of applicable federal laws, State Statutes, administrative rules, programs, and services.
Ability to establish therapeutic relationships; make timely independent decisions; maintain effective working relationships; and provide complex services consistent with the employee’s specialty.
Ability to write concise assessments and court reports and meet paperwork and court-work deadlines.
Ability to use relationships to effect change and apply knowledge from other disciplines, including human development, medicine, and law enforcement, to complex social work situations.
Ability to uphold social work ethics, standards, and boundaries; maintain confidentiality; exercise sound judgment in stressful or confrontational situations; follow instructions; and work closely with the supervisor and others.
Ability to meet the physical demands of the job, including frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 50 pounds.

Responsibilities

Complete individualized client and family needs assessments for referred cases, including identifying problems, determining eligibility, and developing, implementing, and monitoring plans.
Assess family dysfunction and recommend appropriate services.
Participate in team development of hypotheses, interventions, and predictions for treating dysfunctional and high-risk families.
Provide counseling, case management, and coordination to help clients access and retain services that support their functioning.
Make recommendations to the Court concerning child protection and juvenile delinquency dispositions.
Write court reports, testify in Court, and follow up on court-ordered services.
Take children into custody as necessary under Chapters 48 and 938.
Supervise juveniles on formal court supervision or Deferred Prosecution Agreements.
Supervise ongoing CPS cases on formal court supervision or Informal Dispositional Agreements.
Complete assessments for the Court as appropriate and follow up on court-ordered services.
Provide voluntary services to children and families and participate in Coordinated Services Teams and Comprehensive Community Services programs.
Conduct home studies for kinship care.
Assist Agency staff in determining the appropriateness of specialized services to supplement client case plans.
Complete preliminary authorizations for purchased services for assigned cases.
Locate and assist with developing, recruiting, licensing, or certifying resources needed to implement case plans.
Refer clients to, or coordinate case plans with, other service-providing agencies.
Provide community education, consultation, and intervention regarding Department services.
Maintain accurate and current case records and prepare required correspondence, reports, and other records.
Perform crisis on-call duty.
Provide direction to professional and paraprofessional staff.