Human Services Planner/Evaluator II

Franklin County • Louisburg, NC

5d • Hybrid

About The Position

Love data, compliance, and helping people? The Franklin County Department of Social Services is looking for a Human Services Planner & Evaluator II to join the team. In this role, you’ll team up with our leadership to look at Child Welfare and Adult Services cases, figure out what’s working, and help us exceed state and federal standards. From building training plans to helping new hires get their footing, you’ll be the go-to person for making sure our community gets the absolute best care. If you’re a problem-solver who wants to make a real difference behind the scenes, we’d love to have you onboard!

Requirements

• Considerable knowledge of human services administration and community planning concepts, and of human service programs and supportive services in the functional areas to which assigned.
• Ability to provide guidance to state and local management in planning new or improved programs, and to communicate effectively with professional and administrative personnel.
• Considerable knowledge of the methods and techniques of social research and evaluation processes, of the programs under study, and ability to apply statistics concepts for evaluation of programs.
• General knowledge of computer-assisted statistical programs, e.g., SAS, SPSS, NCFAST.
• Ability to design or direct the design of data gathering instruments/tools and to assess the validity of the information obtained from these instruments; to analyze data, draw conclusions/inferences from the analysis pertaining to the value/potential of the programs; and, to make recommendations to management concerning the direction/impact of the program on the target audience/clients.
• Ability to make presentations both oral and written on the analysis of the project/study.
• Must have a valid driver's license.

Nice To Haves

• Three (3) years of child welfare supervision experience.
• Master's degree in social work, human services, public health or related field.

Responsibilities

• Conduct qualitative reviews of screened out reports, assessment, in-home services, foster care/adoption, adult protective services, adult guardianship, and foster care licensing files.
• Evaluate the quality of work performed and adherence to federal, state, and local laws, policies and standards; assures that policy is followed, assessment is complete, and that sound judgement is used in making case decisions.
• Make field visits with social work staff to assess their field skill levels and attend agency meetings where cases are staffed to determine the depth of the social work provided.
• Analyze quantitative and qualitative data to identify strategies to improve practice and outcomes.
• Assist management in reaching decisions on future activities or operations for specific programs within the division under consideration as necessary; this may include providing input into personnel actions regarding the work performance of staff members and developing work and retention plans for employees based upon information from record reviews and observations.
• Perform or provide oversight to data collection and data analysis for division projects.
• Develop tracking mechanisms and tracking of outcomes.
• Implement plan for using random and stratified sampling to review cases.
• Maintains and manages all related quantitative and qualitative data and advocates for resources and support needed to meet and exceed goals.
• Makes recommendations to SW Program Administrator to improve caseworker and supervisor practice, including revisions or additions to division protocols.
• Extract and report customer data from State and local electronic information systems related to service utilization, quality of service delivery, forecast trends regarding demands for services; identify areas in need of service expansion/reduction/redirection; identify opportunities for collaboration among service providers.
• Provide training and coaching for staff according to the needs identified in the CQI process.
• Participate in State-led webinars, training, and/or committee work, along with Child and Family Services Reviews (CFSR) using the Onsite Review Instrument (OSRI).
• Supports activities related to the implementation and operationalization of new policies, practices, and systems, as requested.
• Participates in other duties as assigned.

Benefits

• medical and dental insurance
• elective supplemental insurance options such as short-term disability, vision, and voluntary term life
• local government retirement
• 401(k) with a 4% employer contribution (no employee match required)
• generous paid leave that includes 13 county-observed paid holidays per year
• an employee wellness program inclusive of a county sponsored gym and an employee assistant program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level