Human Services Manager

State of Ohio • Columbus, OH

1d • Onsite

About The Position

This role sits at the intersection of program operations, compliance, technology systems, payment oversight, and staff leadership within a statewide human services environment. The work is fast-paced, detail-oriented, and highly collaborative. Success in this position requires balancing policy interpretation, systems troubleshooting, operational leadership, and relationship management across multiple agencies and stakeholder groups.

Requirements

• 72 months of experience in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 months of experience in delivery of human services in a governmental, community, or private human support services agency.
• OR completion of undergraduate core program in social or behavioral science; 48 months of experience in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 months of experience in delivery of human services in a governmental, community, or private human support services agency.
• OR completion of graduate core program in social or behavioral science; 36 months of experience in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 months of experience in delivery of human services in a governmental, community, or private human support services agency.
• OR 12 months of experience as Human Services Developer, 69463.
• OR equivalent of Minimum Class Qualifications For Employment noted above.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.
• Human Services

Nice To Haves

• Strong systems thinking and comfort navigating enterprise systems.

Responsibilities

• Serve as a key operational expert for systems that support statewide child care and family support programs.
• Coordinate with IT, DAS, vendors, and program staff.
• Help counties and users apply policies consistently.
• Ensure systems align with federal and state regulations.
• Monitor payment accuracy and operational performance.
• Translate operational problems into actionable system solutions.
• Assign and prioritize staff workloads.
• Coach employees through difficult operational issues.
• Conduct evaluations and performance discussions.
• Support employee development.
• Address attendance, productivity, and performance concerns.
• Build accountability while maintaining morale.
• Review operational procedures for compliance risks.
• Maintain documentation for audits.
• Ensure policies are implemented consistently statewide.
• Identify gaps in processes or reporting.
• Recommend policy or workflow improvements.
• Interact with county agencies, state leadership, IT professionals, vendors, child care providers, government officials, internal operations teams.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree