Human Services Manager

Korean Women•Tacoma, WA

1d•Onsite

About The Position

Join the Korean Women's Association as a Full-Time Human Services Manager. This position could be located in Tacoma or Lynnwood, WA. You'll play a vital role in enhancing community engagement and service delivery. The position involves managing and coordinating the daily activities across multiple Human Services locations and contracts. This includes being the main point of contact for communication with USCIS staff. Fluency in a second language is preferred. This onsite position offers an exciting opportunity to manage dynamic programs while utilizing your skills in operations management, project management, and strategic planning. You will be at the forefront of data collection and compliance, ensuring quality assurance in service delivery. The role allows for flexible problem-solving and fosters a relaxed yet professional work environment, perfect for those who thrive in leadership roles, particularly in a culturally responsive setting. The expected pay for this rewarding position ranges from $33.53 to $36 per hour, reflecting your expertise and contribution to the nonprofit sector.

Requirements

Fluency in a second language is preferred.
Strong operations management and coordination abilities.
Expertise in strategic planning and project management.
Familiarity with digital tracking systems, particularly GetCare, Salesforce, and Excel.
Excellent analytical skills.
Strong leadership and communication skills.

Nice To Haves

Fluency in a second language.

Responsibilities

Managing and coordinating the daily activities across multiple Human Services locations and contracts.
Being the main point of contact for communication with USCIS staff.
Planning, operating, and coordinating various citizenship and immigrations services.
Engaging in data collection and data analytics/reporting, ensuring compliance and quality assurance across all initiatives.
Facilitating community engagement and collaboration, enhancing service delivery through effective case management and systems improvement.
Leading project management efforts, utilizing tools like GetCare and Salesforce for digital tracking systems, streamlining operations management processes.
Developing standard operating procedures.
Ensuring culturally responsive service delivery.
Translating departmental goals into actionable work plans.
Facilitating effective cross-department initiatives.
Improving data collection processes and reporting accuracy.
Managing data analytics and reporting, ensuring compliance with funder requirements.
Supervising program staff, supporting their development, and fostering collaboration both internally and with external partners.
Identifying operational challenges and implementing practical solutions, enhancing program quality and efficiency.