Human Services Manager II - Economic Self Sufficiency Division (Departmental Promotional Only)

County of San Mateo • San Mateo, CA

1d • Onsite

About The Position

The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for the position of Human Services Manager II. The current vacancy is in the Economic Self Sufficiency division of the Human Services Agency. Under the direct supervision of the Director of Economic Self-Sufficiency, the Human Services Manager II is responsible for a number of public assistance program areas including Medi-Cal, CalFresh, CalWORKs, General Assistance, Foster Care, and CAPI delivered throughout the County. Further, the position calls for the development of close, collaborative working relationships with other system of care agencies as well as with other service providers in the County. In general, the Human Services Manager II: Plans, directs, coordinates, implements, and evaluates comprehensive social or community service programs for a multi-disciplinary human services program area that has county-wide impact. Evaluates goals, objectives, policies, procedures, and outcomes related to programs. Provides leadership and coordination to internal staff, community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs. Provides highly complex staff support to senior level executives. Exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service provider systems. In addition to having a demonstrated record of working in a cooperative manner with other agencies, both public and non-profit, the successful candidate will also have a demonstrated record of establishing strong community partnerships. The Human Services Manager II will provide critical leadership and oversight into program operations, staff supervision and partner engagement.

Requirements

• A minimum of 2 years of supervisory experience in the field of providing public assistance programs in the State of California.
• Current expertise in State/County/Federal rules and regulations including best practices related to public assistance programs such as Medi-Cal, CalFresh, CalWORKS, Foster Care, General Assistance and the Cash Program for Immigrants (CAPI).
• A Bachelor's degree in a social service, policy, public administration or related field.
• Experience collaborating with other departments, government agencies and community organizations.
• Excellent interpersonal skills and the ability to facilitate diverse groups of people.
• Superb written and oral communication skills.
• Strength in analyzing data to resolve problems and/or improve efficiency and outcomes.
• Skills in community engagement.
• Ability to provide effective leadership to a diverse workforce.
• Capability and skill necessary to support and motivate staff at all levels of the organization.
• A mindset that is strategic, innovative and forward thinking.
• Strong political acumen.
• Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
• Three years of increasingly responsible experience in a social or community services organization, including significant responsibility for funding, budget development, program utilization, and/or evaluation or coordination of community resources.
• Knowledge of: Principles and practices of public administration, and program management, including planning, implementation, and evaluation.
• Knowledge of: Principles and methods of social and community services including current trends in Medi-Cal, CalFresh, CalWorks, General Assistance, immigration, homelessness, employment, and poverty reduction.
• Knowledge of: Laws, codes, and regulations governing social and community service programs, and knowledge of county, state, and federal legislative developments applicable to contemporary program or service issues.
• Knowledge of: Organizational and fiscal management within a multi-faceted, community-based program setting.
• Knowledge of: Community resources and public/private services and funding sources.
• Skill/Ability to: Identify and analyze complex socioeconomic issues and problems.
• Skill/Ability to: Plan, direct, coordinate, implement and evaluate programs and services on a comprehensive, county-wide level to meet community needs.
• Skill/Ability to: Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
• Skill/Ability to: Apply principles and techniques of community organization.
• Skill/Ability to: Speak effectively to diverse audiences, including client, professional, civic and citizen groups.
• Skill/Ability to: Maintain cooperative working relationships with other program managers and staff, other agencies and the community.
• Skill/Ability to: Enlist and mobilize community support for programs.
• Skill/Ability to: Prepare complex and detailed written reports, program policies, procedures and contracts.
• Skill/Ability to: Train staff and coordinate activities of contractors, volunteer groups and staff.

Nice To Haves

• A commitment to improving the lives of vulnerable individuals and families and supporting the community.

Responsibilities

• Plans, directs, coordinates, implements, and evaluates comprehensive social or community service programs for a multi-disciplinary human services program area that has county-wide impact.
• Evaluates goals, objectives, policies, procedures, and outcomes related to programs.
• Provides leadership and coordination to internal staff, community groups, public and private agencies, advisory boards and volunteers in planning and implementing programs.
• Provides highly complex staff support to senior level executives.
• Exercises direct and indirect supervision over managerial, professional, technical and clerical staff, including consultants and contract service provider systems.
• Provide critical leadership and oversight into program operations, staff supervision and partner engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager