Project Manager, Family Self-Sufficiency (Fss) Program

City of New York • Brooklyn, NY

1d • Onsite

About The Position

The New York City Housing Authority (NYCHA)’s Office of Resident Economic Empowerment & Sustainability (REES) is seeking a Project Manager, Financial Self-Sufficiency (FSS) to join its FSS program. The FSS program is a U.S. Department of Housing and Urban Development (HUD)-funded initiative that promotes economic self-sufficiency for NYCHA Section 8 Housing Choice Voucher Holders. Participants commit to achieving personal goals within a five-year period, such as obtaining and maintaining employment, becoming free of cash public assistance benefits, enrolling in job training, or obtaining a High School Equivalency (HSE) or post-secondary degree. Participants earn money in an escrow account when their earned income increases and receive a disbursement upon successful completion of their FSS contract. This is a temporary, grant-funded position set to expire on December 31, 2026, with extensions subject to funding availability.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Support FSS Administrator and REES Senior Director to design and execute a resident outreach, recruitment, referral and case management plan to increase enrollment and support residents with successful program completion, including developing key outreach materials.
• Create targeted resident outreach and communication plans especially for participants not earning escrow and those midway through their program term to support successful program completion.
• Develop information session calendars, materials, and workshops for residents.
• Collaborate with the FSS Coordinator, FSS Associate, and REES Zone Coordinators to enroll interested and eligible Section 8 residents into the program.
• Refine workflows aligned with the HUD approved FSS Action Plan and ensure compliance with program policies and procedures.
• Work with the FSS Administrator to coordinate key components of the Action Plan and identify best practices or areas requiring additional support.
• Recommend and integrate best practices into resident recruitment, case management, and program operations.
• Support strategic planning and special projects led by the FSS Administrator.
• Liaise with internal NYCHA departments, including Leased Housing, IT, and Finance to support program operations and cross departmental workflows.
• Provide case management to connect participants with services that support financial stability and asset building.
• Monitor participant progress, complete quarterly and annual assessments, and support participants through graduation.
• Assess participant needs, develop individualized service plans, and make referrals to job training, education programs, financial counseling, and other wraparound supports.
• Monitor participant progress, conduct quarterly progress reports, and perform annual assessments of goal achievement.
• Document case management activities into the NYCHA FSS web-based CRM system and prepare monthly reports tracking referrals, outcomes, and milestones.
• Determine participant graduation status and approve escrow disbursements in coordination with the FSS Administrator.
• Contribute to developing and implementing best practices in FSS case management.
• Support IT related projects by serving as a liaison between the FSS Program and IT teams.
• Work with the FSS Administrator, Senior Data Manager and REES Senior Director to maintain accurate FSS performance indicators and ensure data integrity.
• Support FSS Administrator with regular data quality checks to ensure real time accuracy of program metrics.
• Track progress toward annual program goals and prepare regular reports for FSS Administrator and REES Senior Director.
• Analyze program metrics to identify opportunities for operational efficiencies and improved participant experience.
• Maintain statistical data required for HUD and agency reporting, ensuring accuracy of eligibility, enrollment, and program documentation.
• Prepare monthly, interim, annual, and HUD required reports.
• Conduct internal QA checks of case files to ensure compliance with program regulations.
• Regularly track and report progress toward annual departmental goals, providing support to ensure targets are met.
• Foster and manage partnerships with community-based financial capability, vocational training, adult education and business development organizations, as well as sister City agencies, leveraging the existing REES network of 80+ partners.
• Oversee assigned external partner relationships in alignment with partnership agreements.
• Coordinate the Program Coordinating Committee (PCC) to ensure participants are connected to the services needed.
• Participate in PCC/FSS Board meetings, take notes, and prepare meeting minutes in alignment with grant obligations.
• Work collaboratively with internal units to support program goals and ensure seamless service delivery.
• Manage escrow accounts in coordination with FSS Administrator and Finance, including monthly accounting reconciliations, tracking escrow deposits, and processing disbursements.
• Maintain accurate escrow records and prepare required monthly and annual balance and forfeiture reports.
• Assist the FSS Administrator with strategic planning and special projects.
• Identify best practices and recommend process improvements to enhance program recruitment, engagement, and outcomes.
• Support fundraising efforts by updating needs assessments, preparing proposal content, and assisting with grants management.
• Ensure compliance with HUD and other funder requirements.
• Perform other related duties as assigned.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level