Human Services Enforcement Assistant
About The Position
The Human Services Enforcement Assistant position in the Division of Support Enforcement & Recovery (DSER) provides administrative support in a Child Support Office. This is a full-time position, Monday-Friday, 8 AM to 5 PM. The role involves various duties such as providing customer service, performing quality control on cases, reviewing and assigning cases, scanning documents, meeting with parents to complete paperwork, gathering financial and personal information, investigating parental information, evaluating caseloads, preparing evidence for court, overseeing intergovernmental communication, training new staff, providing consultation on technology and process updates, monitoring child support payments, investigating lapsed payments, performing paternity DNA swabbing, maintaining court calendars, and updating computation spreadsheets.
Requirements
- Foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
- Expert, skilled, or novice in Outlook, Excel, MS Word and comparable word processing/spreadsheet applications.
- Expert, skilled, or novice in Data Entry (entering data and narratives).
- Expert, skilled, or novice in Written and Verbal Communications, including keyboarding & telephone skills.
- Expert, skilled, or novice in Customer Service.
- Expert, skilled, or novice in Teamwork.
Responsibilities
- Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
- Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
- Reviews cases for completion of documents and assigns cases to appropriate staff.
- Scans completed forms and cases into designated historical archive (i.e. Docuware).
- Meets with custodial parents to review and complete paperwork needed for child support proceedings.
- Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.
- Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
- Reviews and evaluates assigned caseload to identify problems and determine type of action required.
- Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
- Oversee intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
- Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
- Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
- Monitors established child support payments to identify changes in employment or lapses in payment.
- Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
- Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
- Maintains court calendars and coordinates the assignment of agents to open cases.
- Updates computation spreadsheets as needed and/or prepares the computation for new cases.
Benefits
- 13 paid holidays
- 3+ weeks of vacation leave annually
- Personal leave for overtime-exempt employees
- 12 days of sick leave per year
- Health insurance coverage (State pays 85%-95% of employee-only premiums)
- Health Insurance Premium Credit (decreases employee-only premiums by 5%)
- Dental insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (State contributes 14.06% to MainePERS)
- Gym Membership Reimbursement (up to $40 per month)
- Health and Dependent Care Flexible Spending Accounts
- Public Service Student Loan Forgiveness eligibility
- Living Resources Program (employee assistance program)
- Six weeks of fully paid parental leave for all employees welcoming a child
- Voluntary Deferred Compensation (MaineSaves 457(b) account)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
