Human Services Enforcement Assistant

Department of Health and Human Services • Rockland, MA

9d • Hybrid

About The Position

The Human Services Enforcement Assistant position in the Division of Support Enforcement & Recovery (DSER) is a full-time role, Monday-Friday, 8 AM to 5 PM. This paraprofessional position provides administrative support in a Child Support Office. Duties can vary and include processing administrative and legal documents such as wage attachments, license revocations, passport denials, and placing/releasing motor vehicle liens. The role involves communicating with parents, answering questions about the child support program, managing and prioritizing correspondence, providing telephone customer service, building cases, managing contact with individuals applying for child support services, document imaging and indexing, scheduling genetic testing, and assisting with general office duties. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people, providing health and social services to a significant portion of the state's population. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for ensuring non-custodial parents contribute to the economic support of their children, including establishing paternity, locating non-custodial parents, establishing and enforcing child support orders, and representing the Department in District Court. This position requires occasional travel.

Requirements

• Foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.
• Skills as expert, skilled or novice in Outlook, Excel, MS Word and comparable word processing/spreadsheet applications
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills
• Customer Service
• Teamwork

Responsibilities

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay towards MainePERS)
• Six weeks of fully paid parental leave for all employees welcoming a child (including non-birthing and adoptive parents)
• Additional, unpaid leave may also be available under the Family and Medical Leave Act

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed