Human Services Enforcement Agent

State of Maine • Augusta, ME

7d • Hybrid

About The Position

This position involves investigative and protective services work focused on locating non-custodial parents, establishing, enforcing, and collecting child support obligations, and establishing the paternity of children born out of wedlock. The role includes initiating administrative collection actions, appropriate court actions, and representing the Department's interest in Maine District Court regarding child support matters. The position allows for partial telework after an initial training period, with management approval based on operational needs. It is not eligible for visa sponsorship or STEM OPT extensions. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people, providing health and social services to a significant portion of the state's population. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for ensuring non-custodial parents contribute to their children's financial support.

Requirements

• A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field.
• Directly related paraprofessional or higher-level experience may be substituted for education on a year-for-year basis.
• Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
• Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Responsibilities

• Investigative services work in locating non-custodial parents.
• Establishing, enforcing, and collecting child support obligations.
• Establishing the paternity of children born out of wedlock.
• Enforcement services work initiating administrative collection actions.
• Initiating appropriate court action.
• Representing the Department's interest in Maine District Court in matters pertaining to child support.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (Participation decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% to MainePERS)
• Six weeks of fully paid parental leave for all employees welcoming a child
• Additional, unpaid leave may also be available under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level