HUMAN SERVICES COUNSELOR I - 64058830

State of Florida • Largo, FL

4d • Hybrid

About The Position

This position serves as a Human Services Counselor I, responsible for providing case management and care coordination for pregnant women and families of infants. The role involves initiating and maintaining regular client contact through home visits for up to five years, adhering to Healthy Families America accreditation standards. The counselor will act as a primary coordinator within a multi-disciplinary team, including therapists, nurses, and father support specialists, while maintaining a specific case weight and meeting program guidelines for home visiting and risk-appropriate care. Key duties include linking families to community resources, ensuring participation in healthcare, tracking prenatal care and immunizations, and closing cases when services are no longer needed or the client is ineligible. The position also requires the counselor to be a mandated reporter.

Requirements

• At least one year of experience working with at risk children and/or families.
• Valid driver's license with daily access to a reliable personal vehicle.
• Ability to work a flexible schedule to include evenings and weekends, as needed.
• High school diploma or its equivalent, as mandated by the policies of Healthy Families Florida.
• Demonstrates motivation to learn & apply knowledge of child development, family development and family planning.
• Effectively applies basic counseling skills with families such as developing rapport, establishing & maintaining effective supportive professional boundaries, using active listening & reflection & empowerment to support families in reaching their goals.
• Maintains case work standards as developed by program.
• Documentation will be completed electronically in HMS within 2-working days of date of service.
• Maintains dependable, punctual work schedule appropriate to the needs of the program.
• Willing to work a flexible schedule to meet the needs of families, which can include evenings and weekends.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively verbally and in writing.
• Knowledge of basic computer software and ability to enter data in computer.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bilingual with written and spoken fluency in English and Spanish

Responsibilities

• Establishes a trusting relationship with families by initiating and maintaining regular client contact as prescribed by Healthy Families America accreditation standards.
• Provides case management/care coordination for pregnant women and families of infants by visiting families in their homes for a period of up to 5 years.
• Serves as primary coordinator on multi-disciplinary team including therapist, nurses and father support specialists.
• Maintains a case weight according to program requirements.
• Meets Healthy Families Pinellas guidelines for home visiting and risk appropriate care.
• Links pregnant women, families and infants to supports and services available in the community.
• Assures continued participation in prenatal and infant health care.
• Communicates and coordinates with other providers, especially the health care provider.
• Tracks prenatal care, immunizations, and well-baby care.
• Closes cases in a timely manner when no further services are needed or the client is ineligible for services.
• Ensures services are provided that satisfy the needs of the participant.
• Is a mandated reporter.
• Determines the participant's needs through screenings and assessments including the initial home assessment, home safety questionnaires, HFPIs, CCIs, Edinburgh Depression Screens, and developmental screening tools.
• Assists the family in developing Family Goals.
• Strategically implements curriculum and referrals on the HVSP to address risk factors.
• Capitalizes on identified protective factors to address risk factors as well as facilitates the development of additional protective factors within the family.
• Implement reflective strategies to promote attunement within the parent-child relationship.
• Provides in-home parent education utilizing recommended curriculums, including GGK, the Gold Within, and the FSU curriculums.
• Provides women/parents with family planning options and education on planning future healthy deliveries with an emphasis on women’s health.
• Provides tobacco risks and smoking cessation education/counseling and referrals.
• Utilizes Healthy Families Pinellas forms to document case management, client progress and home visiting activities.
• Maintains an electronic health record for each client served.
• Responsible for maintaining the integrity of the EHR in HMS and completing service ledgers for services to be entered the HFF data tracking system.
• Utilizes HFF data reports to ensure timely administration of required tools/assessments as determined by HFF policies.
• Completes Encounters and EARS in HMS to document direct services, risk factors, service checks and other work activities.
• Completes all HVRs within program standards.
• Meets grant goals, performance measures and objectives, programmatic and funder requirements.
• Maintains standards/applicable regulations for personnel, medical records management, programmatic/funder requirements.
• Meets weekly with supervisor for a minimum of 1.5 hours for reflective supervision to discuss case findings and corresponding case management activities.
• Levels cases according to need.
• Participates in regular staff meetings.
• Attends training to promote professional and personal growth.
• Completes all mandatory trainings as required by the program, the funder, and the agency.
• Performs all other duties and completes reports as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED