Human Services Assistant I/II
Virginia Department of Social Services•Stanley, VA
•$32,000 - $51,134
About The Position
The Human Services Assistant I is the entry-level position in this occupational group, performing routine administrative tasks supporting and assisting agency clients under close supervision. The Human Services Assistant II represents the full performance level, providing a variety of services and performing responsible administrative and technical work in support of agency clients. The Assistant II is distinguished from a higher level by not serving as the initial point of contact for clients seeking benefits and/or services.
Requirements
- Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology
- Mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs
- Some knowledge of basic human service needs and state computer programs
- Skill in operating a variety of automated office equipment to include calculator, fax/copier
- Skill in the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs
- Demonstrated ability to work with clients, co-workers, professionals, and the public
- Demonstrated ability to read and comprehend simple documents
- Demonstrated ability to write simple correspondence
- Demonstrated ability to present information in one-on-one and small group situations
- Demonstrated ability to follow written and oral instructions
- Demonstrated ability to perform basic mathematics
- Demonstrated ability to plan, organize, and prioritize daily tasks
- Demonstrated ability to use correct spelling and basic grammar
- Demonstrated ability to display common courtesy and be a team player
- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
Responsibilities
- Interviews clients and takes applications for services or benefits
- Documents files, inputs data, prepares and maintains records
- Prepares periodic, special and other reports
- Verifies complex statistical and other complicated reports for accuracy and completeness
- Prepares and types a variety of financial, statistical forms and reports, case documentation
- Prepares case files, completes inquiries
- Purges cases
- Answers telephone and takes messages
- Purchases clothes for children
- Transports clients
- Assists children in the activities of daily living
- Mails vendor invoices, surveys and other correspondence
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
