Transportation Resources Specialist (Human Services Specialist I/II)

City of Fremont•Fremont, CA

1d•Hybrid

About The Position

The City of Fremont's Human Services Department is recruiting for a Transportation Resources Specialist (Human Services Specialist I/II). This role supports Ride-On Tri-City!, a program providing mobility and transportation services to older adults and people with disabilities in the Tri-City area. The position requires specialized paraprofessional skills in social work, mobility outreach, assessment, and training. The role may require professional certifications but not formal licensure. The position will be filled as either a Human Services Specialist I or II, depending upon qualifications and fit.

Requirements

Knowledge of the principles and practices of social work as applied to children, youth, families, and/or senior populations.
Knowledge of principles and techniques of interviewing required to obtain information to determine the nature of client situations.
Knowledge of the functions and organization of public assistance and social service systems.
Knowledge of medical, psychological, educational and social service resources.
Knowledge of how to prepare and deliver training programs.
Knowledge of applicable mental health laws, rules and regulations.
Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of computer equipment and software applications related to assignment.
Knowledge of basic mathematics.
Knowledge of research methods.
Skill in methods and techniques used in researching, proofing, evaluating, gathering, organizing and arranging information.
Skill in office practices and procedures including indexing, filing and checking references sources.
Skill in performance of a variety of responsible case management support tasks including maintenance of case records, preparation of reports.
Ability to communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds.
Ability to develop and maintain effective working relationships with clients, community agencies and service providers.
Ability to make decisions and independent judgments.
Ability to maintain accurate records and document actions taken.
Ability to prioritize work and coordinate multiple work activities.
Ability to adapt to procedural and technological changes, work independently in performing assignments and resolving problems within limits of responsibility and supervision.
Ability to operate a variety of office equipment such as a calculator, computer and software applicable to assignment.
Ability to perform basic mathematical calculations.
Ability to research resources and track results.
Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.
Completion of 60 semester units or 90 quarter units from an accredited college with coursework in social work, counseling, sociology, nursing, gerontology, financial planning, tax preparation, substance abuse intervention or human services related fields based on assignment.
At least two years of experience in a field directly related to the assignment is required working as an employee, intern or volunteer in a social services environment serving children, youth, senior citizens, individuals with disabilities, family programs, financial planning or substance abuse intervention.
Ability to travel independently within and outside of City limits.
Possession of a Class C California Driver’s License.
For Substance Abuse Intervention Assignment: Possession of a California State Alcohol and Drug Counselor certification (from an approved California Department of Alcohol and Drug Program) is required at the Specialist II level and is desired at the Specialist I level. Alternatively, a California License as an LCSW, MFT, Licensed Psychologist, Physician, and Registered Board of Behavioral Sciences Intern may be substituted for the California State Alcohol and Drug Counselor certification.

Nice To Haves

The ability to speak Spanish, Chinese, or languages other than English is desirable.
Special languages may be required such as Mandarin, Farsi, Spanish, Punjabi etc. based on rider and program needs.
Possession of a California State Alcohol and Drug Counselor certification is desired at the Specialist I level.

Responsibilities

Performs a variety of tasks supporting Ride-On Tri-City!, the department’s program that provides mobility and transportation services to older adults and people with disabilities in the Tri-City area.
Conducts mobility and transportation assessments with seniors and persons with disabilities to determine most appropriate service referrals.
Conducts Travel Training Workshops that teach older adults (55 years and older) and persons with disabilities how to use local buses and BART within Alameda County.
Organizes and conducts outreach (1:1 education as well as group presentations) about mobility and transportation resources, including public transit, paratransit, older driver safety, subsidized taxi services, volunteer driver programs, etc.
Performs follow-up evaluations with Travel Training participants to track their experience using public transit.
Translates written program materials into languages other than English as required.
Completes and maintains accurate client and program records, including documentation of project activities and specific actions taken with clients.
Prepares and submits monthly reports.
Works with team members to assist in the monitoring, follow-up and collateral work of assigned caseload.
Interacts with clients, families, and organizations in a variety of settings including: homes, hospitals, doctors’ offices, schools and other city, county, or state agency offices and on the phone.
Performs human services support activities including referring clients/family members to appropriate community resources according to the client care plan.
Follows up on client services, schedules meetings and appointments.
Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients’ needs and requests.
Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
Maintains confidential records, accurate client files, screens and processes forms, verifies authorizations on documents, and updates automated databases.
Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
Participates in community outreach activities and public presentations that impact individuals and families.
Follows-up on services, interacts with clients and families in a variety of settings including homes, hospitals, doctor’s offices, city/county/state and community agencies.
Establishes and maintains effective working relationships with clients, clinical team members, community agencies and other service providers.
Works effectively with a wide variety of cultural and ethnic groups.
Conducts comprehensive financial assessments with clients seeking Family Economic Success services.
Maintains data on client services for grant reporting including data entry into automated databases.
Triages clients to self-help or to the appropriate Family Economic Success program or other Family Resources Center services.
Teaches Money Smart, an SDIC approved curriculum on financial management for youth and for the general public.
Provides consultations and coaching (by appointment) on basic financial matters such as opening and maintaining bank and credit union accounts, pre-paid debit cards, saving, budgeting, retirement, and credit repair to families?referred by Family Resource Center case managers or resource specialists.
Works as a team member with SparkPoint-FRC partners and participates in regional trainings and meetings as needed.
Intervenes, under direct supervision with adolescents from diverse backgrounds in individual or group sessions to assist them in dealing with substance and alcohol abuse.
Interviews adolescents and family members, reviews records, conducts assessments, or confers with other professionals to evaluate adolescents.
Collaborates with counselors, families, school officials, police, case managers, probation officers to plan or coordinate treatment.
Monitors, evaluates, and records adolescent progress with respect to goals.
Educates adolescents, families or community members about substance abuse as well as?other types of available community resources.
Assists members from diverse backgrounds in understanding, dealing with, and adhering to treatment plans, such as setting up appointments, or?providing support.
Communicates with family supporting the adolescent.
Increases personal working knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
Refers clients and families to a variety of available community resources.
Assists with accessing services including submission of applications and scheduling required meetings and appointments.
Functions as part of the clinical team.
Communicates completion of tasks in both oral and written form.
Assists clinical team members with inter-agency and family conferences.
Researches resources, prepares reports and statistical information.
Works as a client advocate.
Assists with organization of and documentation in, client health records.
Special projects.
Other duties as assigned.