Human Services Coordinator

Broward County • Oakland Park 33334, FL

3d • Onsite

About The Position

The Broward County Crisis Intervention and Support Division (CISD), part of the Human Services Department, ensures a comprehensive continuum of crisis and intervention services for youth, adults, families, and survivors of sexual assault, child abuse, and human trafficking. The Nancy J. Cotterman Center, is recognized nationally as the only Accredited Child Advocacy Center, the Certified Sexual Assault Program, and the Child Protection Team in Broward County. The Office of Justice Services oversees the Adult and Juvenile Civil Citation Programs – which serves as an early intervention to keep individuals out of the criminal justice system by holding them accountable and reducing re-offenses. OJS also supports the Juvenile Pre-Disposition Services program which provides case coordination of youth who have been arrested by linking them to community providers and other interventions while they await the disposition of their case. CISD administration provides administrative, fiscal, and operational oversight for the Justice Services Section and the Nancy J. Cotterman Center, which includes Crisis/Counseling and Child Protection Team/Medical Services. The Human Service Coordinator is responsible for providing comprehensive support, advocacy, and case management services to clients and their families. Works under general supervision, independently developing work methods and sequences.

Requirements

• Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, or other closely related field.
• Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center.
• Must possess and maintain a valid Florida driver's license.
• Manages Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality : Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Ensures Accountability : Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Interpersonal Savvy : Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
• Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Nimble Learning : Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.
• Situational Adaptability : Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

Nice To Haves

• Experience working with sexual violence and child abuse survivors
• Licensed Mental Health Counselor, Licensed Clinical Social Worker or Licensed Marriage and Family Therapist
• Registered Intern (Social Work, Marriage and Family or Mental Health)
• Bilingual English/Spanish, English/Creole and/or English/Portuguese
• Master's Degree in mental health counseling, marriage and family counseling, counseling education, social work, psychology, or other closely related field.

Responsibilities

• Advocating on behalf of clients and families to ensure access to services, basic needs, and other necessary supports.
• Collaborating with a multi-disciplinary team to coordinate care and address client needs.
• Conducting thorough needs assessments and developing, updating, and implementing care, service, or treatment plans in partnership with clients and their families. Facilitates referrals to appropriate treatment providers, services, or facilities.
• Monitoring client progress, service delivery, and care environments to ensure safety and quality of services. Conducts community visits as required.
• Explaining legal processes to clients and families as they relate to individual cases, and coordinating with law enforcement agencies and the State Attorney’s Office. Testifies at depositions, hearings, and trials as needed.
• Preparing and maintaining accurate case records, correspondence, case notes, reports, and related documentation using computer-based applications. Makes recommendations to supervisors regarding case status and needs.
• Facilitating case consultations for complex or specialized client situations.
• Providing general information to clients and coordinating the delivery of agency services.
• Participating in community events to promote awareness and provide education on issues such as sexual violence, child abuse, and available agency services.
• Conducting activities that support a safe environment of care for clients, consumers, and staff.
• Performing emergency service duties during County emergencies or disasters, such as supporting shelter operations before, during, or after a hurricane.
• Performing related work as assigned.
• Due to location and assignment, must pass and maintain a Level 2 background check; failure to maintain status will result in ineligibility per Florida State Statute.

Benefits

• Eleven (11) paid holidays each year
• Vacation (Paid Time Off) = 2 weeks per year
• Tuition Reimbursement (Up to 2K annually)
• Up to 40 hours of Job Basis Leave for eligible positions
• Paid Parental Leave
• Health Benefits
• High-Deductible Health Plan – bi-weekly premiums: Employee $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2,000 Annually
• Consumer Driven Health Plan – bi-weekly premiums: Employee $82.58 / Family $286.79
• Florida Retirement System (FRS) – Pension or Investment Plan
• 457 Deferred Compensation County matches up to $2,000 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level