Human Services Coordinator II

Commonwealth of Massachusetts • Danvers, MA

6d • Onsite

About The Position

The Department of Developmental Services (DDS) is offering a career growth opportunity for a motivated individual to join the Northeast Area Office for the Acquired Brain Injury program (ABI/MFP). This role involves building collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. The Human Service Coordinator II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinators and facilitates the development of Individual Support Plans (ISPs). This position functions as the Service Coordinator Supervisor for the ABI/MFP Program.

Requirements

• At least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience.
• Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Nice To Haves

• A Bachelor's degree or higher in a related field may substitute for two (2) years of the required experience.
• Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Responsibilities

• Provides direct supervision to at least five Service Coordinators on the Regional ABI/MFP team.
• Supports and monitors the Service Coordinators’ performance and ensures compliance with statewide guidelines.
• Serves as a core member of the ABI/MFP leadership team.
• Participates in planning, policy development, and resource allocation activities.
• Collaborates with the ABI/MFP leadership team on newly eligible participants, residential referrals, and complex clinical and medical cases.
• Partners with regional Skilled Nursing Facilities and ABI/MFP team members to transition individuals served by the waiver to the community.
• Assigns and monitors cases to Human Service Coordinators.
• Serves as liaison for individuals entering the ABI/MFP waiver system.
• Compiles, maintains, and prepares individual’s statistics and resource service data.
• Facilitates collaboration and discharge planning with UMASS Medical School, Providers Network, MassAbility, Skilled Nursing Facilities, MFP Demonstrations Projects Office, and Transition Entities.
• Supports Service Coordinators to involve regional resources such as risk management, human rights, neuropsychological, psychological, medical, OT/PT/SLP, DDS legal, etc.
• Oversees the service coordinators monitoring of the implementation of individual services provided.
• Maintains regular and consistent contact with individuals/guardians, service providers, and families as indicated.
• Oversees the maintenance of individual records and ensures complete and accurate information, including compilation and preparation of case statistics and resource/service data.
• Oversees special projects as assigned.
• Coordinates and facilitates the development of an Individual Support Plan that incorporates a broad spectrum of individual needs, skills, and desires.
• Participates in a training role, including field interagency and provider training.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level