Human Services Associate

Kinship Community Food Center • Milwaukee, WI

4d • $42,000 - $48,000 • Onsite

About The Position

Kinship Community Food Center is seeking a compassionate, service-minded Human Services Associate to join our team. Reporting to the Human Services Program Manager, this role provides holistic case management, crisis assistance, and mentorship to individuals and families navigating adversity. Guided by a relationship-centered framework and trauma-informed, strengths-based principles, the Human Services Associate affirms the inherent dignity of every person. This position facilitates a volunteer mentorship program rooted in mutuality, partnering alongside Kinship community members to solve problems, navigate resources, and achieve goals. The successful candidate will exercise sound judgment in complex circumstances and demonstrate relentless follow-through. Through deep relationship-building and steady advocacy, the Human Services Associate accompanies community members on their journey toward healing, stability, and growth.

Requirements

• Receptiveness to overall servant leader model and mission of Kinship Community Food Center
• Alignment with and ability to actively support a Christian faith-based approach that affirms the inherent dignity of every person and fosters profound respect for diverse life experiences.
• Minimum of three years of professional experience in human services, volunteer management, community engagement, or a closely related field.
• Associate’s degree required (Bachelor’s degree preferred) in Social Work, Human Services, Psychology, or a related field; an equivalent combination of relevant lived experience and education will be considered.
• Strong knowledge of trauma-informed care, strengths-based, and relationship-centered frameworks.
• Demonstrated cultural humility and a proven ability to build trust and work effectively with individuals from diverse socioeconomic and cultural backgrounds.
• High level of emotional intelligence, sound discernment, and the ability to exercise independent judgment.
• Excellent interpersonal, verbal, and written communication skills, with a natural aptitude for public speaking.
• Self-directed worker with strong organizational skills to assist with management of multiple priorities both independently and within a collaborative team.
• Proficiency in Microsoft Office Suite and experience working with client tracking databases.
• Valid Driver’s license, proof of insurance, and transportation to support work activities.
• Able to work required Saturday mornings and occasional evenings to support program schedules.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Facilitate holistic care management support by helping to guide the relationship-centered volunteer mentorship program, ensuring consistent, compassionate follow-through for community members.
• Facilitate individualized services by conducting intakes, identifying underlying needs, and providing crisis intervention to support long-term healing, stability, and growth.
• Assist with cultivating community partnerships by identifying, strengthening, and expanding community partner relationships that support access to housing, healthcare, employment, and essential supportive services.
• Facilitate the recruitment, onboarding, and ongoing development of volunteer mentors and cultivating meaningful and lasting mentor involvement.
• Assist with volunteer training that strengthens skills in relationship-building, active listening, healthy boundary-setting, cultural humility, and trauma-informed support consistent with Kinship's model of care.
• Assist with mentorship support through regular debriefing, strategic guidance, and problem-solving support to ensure mentor retention and program efficacy.
• Ensure documentation and maintenance of accurate, organized, and confidential participant and program records, adhering to strict confidentiality standards.
• Collaborate Across Teams: Work closely with the broader Human Services team to align programming goals, streamline internal referral processes, and contribute to organizational strategic growth.

Benefits

• A competitive annual salary of $42,000 -$48,000 (commensurate with experience), benefits package, a flexible work environment, an enthusiastic team of dedicated staff and volunteers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree