Human Services Manager

State of Ohio • Columbus, OH

1d • Hybrid

About The Position

In this role, you will serve as a statewide leader in partnership with Ohio’s Public Children Services Agencies (PCSAs), Title IV-E Courts, and private providers in delivering high quality, compliant children services. Your work will blend policy expertise, operational oversight, staff leadership, and relationship building across county, state, and federal partners.

Requirements

• 72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.
• OR completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.
• OR completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.
• OR 12 mos. exp. as Human Services Developer, 69463.
• OR equivalent of Minimum Class Qualifications For Employment noted above.
• Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Nice To Haves

• Human Services

Responsibilities

• Lead Statewide Monitoring and Quality Improvement Efforts: Oversee Ohio’s Children Services Quality Assurance and Continuous Quality Improvement programs, ensuring counties and providers comply with all relevant state and federal rules, and that child protective services practices meet high standards of safety, consistency, and integrity.
• Develop and Interpret Policy: Analyze pending and current laws and regulations, determine their impact on the field, and collaborate in establishing program policies, procedures, goals, and operating guidelines. Shape Ohio’s overall child welfare strategy.
• Provide Technical Assistance: Collaborate closely with PCSA staff and administrators, Title IV-E Courts, and Ohio Department of Children and Youth (DCY) staff to strengthen local practice and improve outcomes for children and families.
• Guide Operational Strategy: Design statewide implementation plans to enhance the delivery of technical assistance and monitoring. Evaluate current practices, propose improvements, and make recommendations on fiscal and resource impacts.
• Represent the Bureau Across the State: Attend conferences, meetings, briefings, and trainings. Draft speeches, write position papers, and respond to inquiries from government officials and partner agencies.
• Produce Reports and Documentation: Create comprehensive reports summarizing monitoring results, describing program performance, and providing recommendations. Clear communication—written and verbal—is essential.
• Supervise assigned staff, which includes setting goals, assigning work, reviewing performance, providing coaching, approving leave, and recommending hires or disciplinary actions. Run staff meetings and support team’s professional development.
• Attend meetings, trainings, and travel statewide as needed.
• Use a computer daily to prepare reports, correspondence, and documentation.
• Maintain logs, files, and program records.
• Take on other duties that support the bureau’s mission and statewide child welfare efforts.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree