Human Services Assistant II (Administration)

Virginia Department of Social Services•Stony Creek, VA

1d•$35,500•Onsite

About The Position

Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. Human Services Assistant II is distinguished from Human Services Assistant III by the latter’s serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

Requirements

Working knowledge of agency’s computer systems and software.
Working knowledge of principles and processes for providing customer and personal services.
Working knowledge of human behavior and performance.
Working knowledge of individual differences in ability, personality, and interests.
Working knowledge of learning and motivation.
Working knowledge of mathematics.
Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients.
May require some knowledge of counseling terminology and practices.
Skill in operating a variety of automated office equipment to include calculator, fax/copier.
Skill in the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
Demonstrated ability to read and interpret documents such as State and local policies and procedure manuals.
Demonstrated ability to prepare special reports and correspondence.
Demonstrated ability to communicate effectively both verbally and in writing.
Demonstrated ability to perform calculations.
Demonstrated ability to solve practical problems.
Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Demonstrated ability to work well with others and resolve conflicts with employees, clients and citizens.
Demonstrated ability to effectively apply acquired knowledge of human behavior and social functioning.
Demonstrated ability to recognize basic needs of clients.
Demonstrated ability to exercise good judgment, tact and resourcefulness in meeting problems and situations.
Demonstrated ability to instruct clients in a variety of direct-care techniques.
Demonstrated ability to maintain confidential records and materials.
Demonstrated ability to plan, organize, and prioritize daily tasks.
Demonstrated ability to use correct spelling and basic grammar.
Demonstrated ability to interview and elicit needed information from clients.

Responsibilities

Ensures the agency is open for business at 8:30 a.m. and is responsible for closing the agency daily.
Greets and assists clients who come into the agency as needed.
Answers incoming calls and responds to inquiries.
Retrieves, evaluates, scans, and distributes daily mail.
Processes and scans returned mail.
Monitors the fax machine.
Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information.
Provides information and assists clients with completing applications, etc.
Issues EBT vault cards.
Prepares and mails correspondence.
Monitors office supplies and documents and advises when it is necessary to (re)order.
Provides information and referrals and verifies information as required for other community resources.
Provides written and/or oral documentation regarding client contacts, verification letters, and other situations.
Documents client contact in appropriate record.
Assists on special projects.
Maintains the conference room calendar.
Serves as the backup to other HSAs.
Other duties as assigned.