Human Services Assistant - Bilingual - Non-Merit

Baltimore County • Towson, MD

2d • Onsite

About The Position

A Non-Merit vacancy exists in the Bureau of Community Health Services, Cancer Program, Department of Health and Human Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. All interested candidates must apply at this time. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You can attach your transcript(s) or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

• Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.
• Ability to speak Spanish fluently.
• Proficient in english and at least one other language to assist LEP clients.
• Basic knowledge of interviewing techniques.
• Ability to obtain information from clients and to compile information into case records.
• Knowledge of customer services skills.
• Knowledge of principles of client navigation, linkage to care and community engagement.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skills necessary to complete simple application forms and reports.
• Ability to communicate orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures so as to apply them to specific client situations.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.
• Ability to maintain client confidentiality.
• Ability to work with diverse populations.
• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in providing client navigation, linkage to care and community resources and client engagement.
• Skill in computing amounts of grants.
• Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to provide outreach, education and client engagement services.
• Ability to provide client related services in a culturally competent manner.
• Valid driver's license and reliable transportation.

Nice To Haves

• Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.

Responsibilities

• Provides interpretation services to clients either in person or on phone.
• Ensures non-native speaking clients understand program requirements and eligibility.
• Assists other Program staff with client communication as needed.
• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other health related services according to established guidelines.
• Explains Program policies and procedures to clients.
• Assists clients and others in obtaining supportive documentation as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Assists in providing client navigation and linkage to care.
• Assists in providing outreach and community engagement services.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.
• Assists walk-in limited english proficient (LEP) clients and answers telephone inquiries.
• Assists with telephonic public inquiries related to health-related preventative and diagnostic services.
• Assists with paper or in person interpretation when necessary.
• Provides guidance to clients regarding community resources and public benefits.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree