Human Services Analyst

Commonwealth of Pennsylvania • Dauphin County, PA

7d • Hybrid

About The Position

As a Human Services Analyst with the Department of Human Services (DHS), you join a close-knit Office of Long-Term Living team that works together to strengthen support for people throughout Pennsylvania. You take on key responsibilities that help Community HealthChoices Managed Care Organizations stay aligned with program requirements and participant needs. You use your flexibility to handle a wide range of issues, collaborate with every Office of Long-Term Living department, and coordinate with contractors as assignments shift. This dynamic, fast-paced role offers steady variety and a strong sense of accomplishment with each task you complete. This role supports monitoring and compliance activities for Community HealthChoices Managed Care Organizations (CHC-MCO) by reviewing data, coordinating reviews, and helping resolve performance concerns.

Requirements

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor’s degree; or An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

Responsibilities

• Review CHC-MCO operations, analyze data, and assess compliance with Agreement requirements
• Develop agendas, plan on-site questions, and gather materials needed for reviews and evaluations
• Participate in functions related to special MCO projects and investigations to develop and revise contract management policies and procedures
• Work with monitoring teams, staff, and contractors to address issues and support improvement efforts
• Identify problems, research participant or provider concerns, and recommend solutions using available data
• Maintain strong working relationships and provide timely responses to requests and inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level