Human Service Specialist I

State of Maryland • Carroll, MD

5d • Onsite

About The Position

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This recruitment is limited to current State of Maryland employees only. GRADE ASTD12 LOCATION OF POSITION Carrol County Department of Social Services Services 1232 Tech Court Westminster, MD 21157 Main Purpose of Job Support internal and external partnerships while improving customer outcomes. This involves providing administrative support to leadership staff for planning, implementing, and documenting community meetings as well as providing administrative support to the Services division. The role requires possessing and maintaining broad knowledge of the department’s programs, procedures, functions, and policies to ensure a high level of customer service. This includes attending community events to provide agency information, greeting and supporting customers, identifying opportunities for community engagement, and staying familiar with community resources and partners. This position requires strong organization, creativity, and excellent communication and collaboration skills, as well as an understanding of finance regulations for event planning.

Requirements

• Four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
• Possession of a Bachelor's degree from an accredited college or university may substitute for the required experience.
• U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services job field of work on a year-for-year basis may substitute for the required experience.

Nice To Haves

• One year of experience with Google Workspace.
• One year of experience in customer service.
• One year of experience providing administrative or clerical support.
• One year of experience in Family Investment Administration or Social Services Administration.

Responsibilities

• Provide administrative support to Child Welfare and Adult Services Staff.
• Serves as a community ambassador.
• Support the Common Customer Initiative and Enhanced Service Delivery throughout the Agency.

Benefits

• health insurance, dental, and vision plans offered at a low cost.
• six (6) personnel days annually (prorated based on start date).
• ten (10) days of accumulated annual leave per year.
• fifteen (15) days of accumulated sick leave per year.
• up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level