Human Resources & Workers’ Compensation Manager

SWBC•Bulverde, TX

18d

About The Position

SWBC is seeking a manager responsible for the overall management, supervision, and performance of the Human Resources and Workers’ Compensation teams. The role provides leadership and direction to ensure high-quality client service, regulatory compliance, operational efficiency, and departmental accountability. It also serves as a trusted advisor to clients on complex employee relations matters, employment laws, workplace policies, and workers’ compensation issues. The manager leads, coaches, and evaluates team members; establishes performance expectations and departmental goals; monitors workloads and service quality; and identifies process improvements. The role oversees employee training and performance management, addresses escalated client concerns, and coordinates service delivery with internal departments. As a client consultant, the manager advises on HR policies and procedures, employment law, employee relations, investigations, discipline, terminations, unemployment claims, job descriptions, compensation, handbooks, accommodations, and wage-and-hour compliance. The position also oversees workers’ compensation claims administration, client and carrier coordination, return-to-work programs, recordkeeping, and compliance. The manager supports workplace safety and risk-management initiatives, maintains client relationships, and contributes to client retention, operational improvement, and service excellence. This position requires a bachelor’s degree and at least six years of progressive HR experience, at least six years supervising or managing HR professionals or related operational teams, and prior workers’ compensation administration and claims-management experience. Local travel may be required. The role involves extended periods of sitting and may require lifting, pushing, or pulling up to 10 pounds.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
At least six years of progressive human resources experience, with significant emphasis on employee relations, performance management, and employment law compliance.
At least six years of experience supervising or managing HR professionals or related operational teams.
Previous experience with workers’ compensation administration, claims management, and applicable regulations.
Demonstrated ability to oversee workers’ compensation processes, including claims coordination, carrier communication, and return-to-work programs.
Strong working knowledge of federal and state employment laws, including FLSA, FMLA, ADA, USERRA, and Title VII.
Working knowledge of workers’ compensation regulations, claims administration, and return-to-work practices.
Ability to lead, motivate, develop, and hold employees accountable for performance.
Strong organizational, analytical, decision-making, and problem-solving skills.
Excellent interpersonal, written, and verbal communication skills.
Ability to manage competing priorities and deadlines in a fast-paced, client-focused environment.
Strong conflict-resolution, coaching, and client-relationship-management capabilities.
Ability to evaluate processes, identify operational challenges, and implement effective improvements.
Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive matters.
Proficiency with HR technology, reporting tools, and Microsoft Office applications.
Ability to travel locally as needed.
Ability to sit for extended periods while performing administrative duties.
Ability to lift, push, or pull up to 10 pounds of files, supplies, or related materials.

Nice To Haves

Experience managing multiple functional teams or departments.
Experience working within a Professional Employer Organization (PEO), HR outsourcing organization, or other multi-client service environment.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.

Responsibilities

Manage, supervise, coach, and evaluate employees in the Human Resources and Workers’ Compensation teams.
Establish performance expectations, departmental goals, and accountability measures.
Monitor workloads, productivity, client responsiveness, and service quality.
Identify and implement process, operational-efficiency, and client-service improvements.
Oversee employee training, professional development, and performance management.
Manage escalated client concerns and coordinate with internal departments to ensure effective service delivery.
Provide management with updates on departmental performance, staffing needs, and operational challenges.
Advise clients on HR policies, procedures, employment laws, regulatory requirements, employee relations, performance management, discipline, conflict resolution, investigations, terminations, and documentation.
Oversee unemployment claims administration and participation in unemployment hearings.
Review and update client job descriptions for ADA and FLSA compliance, provide compensation analysis, and oversee employee handbooks and workplace policies.
Guide clients on FMLA, ADA accommodations, wage-and-hour compliance, and other employment matters.
Maintain current knowledge of employment laws, industry trends, and HR best practices.
Directly supervise and provide operational oversight of the Workers’ Compensation team.
Oversee workers’ compensation claims reporting, documentation, monitoring, and resolution.
Coordinate timely communication among clients, insurance carriers, claims adjusters, and third-party administrators.
Monitor open claims and improve claims-management processes and outcomes.
Guide clients on workers’ compensation procedures, reporting requirements, and regulations.
Oversee return-to-work and modified-duty coordination.
Assist with escalated workers’ compensation claims and complex client concerns.
Ensure accurate workers’ compensation records and compliance with applicable laws and administrative requirements.
Collaborate with internal teams and external partners to identify trends and improve operational effectiveness.
Support workplace safety and risk-management initiatives.
Develop and maintain client relationships through proactive communication and problem resolution.
Ensure departmental policies, procedures, and service expectations are followed.
Support company initiatives focused on client retention, operational improvement, and service excellence.
Perform other duties as assigned.