Human Resources Technician

City of Pleasanton • Pleasanton, CA

2d • Onsite

About The Position

The City of Pleasanton is looking for a highly organized, detail-driven Human Resources Technician to join the Human Resources Department and provide essential support to employees, departments, and the public. This position serves as a key first point of contact for HR-related questions and supports a wide range of personnel functions, including benefits administration, onboarding, personnel transactions, employee records, compliance reporting, and confidential HR documentation. If you enjoy helping people, keeping processes moving, protecting sensitive information, and supporting the full employee lifecycle in a public service environment, this is a great opportunity to grow your municipal human resources career!

Requirements

• Graduation from high school with additional coursework in human resources.
• Three years of recent administrative experience, including public contact and preferably including experience in Human Resources.
• Related college training may substitute for experience provided there is at least one year of Human Resources or administrative employment.
• Knowledge of modern office procedures; records management and word processing.
• Knowledge of computer software used in personnel administration, including databases, spreadsheets and word processing.
• Knowledge of basic record keeping principles, including financial records and data.
• Ability to type accurately and proficiently.
• Ability to independently compose correspondence and other documents.
• Ability to maintain complete and accurate files and records.
• Ability to compile and organize information.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to organize and prioritize work; meet critical deadlines; follow up on assignments.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to use sound judgment and discretion in handling confidential information.
• Comfortable using HR/payroll systems, Microsoft Office tools, databases, spreadsheets, and other software used in personnel administration.

Nice To Haves

• Principles and practices of human resources administration is desirable.

Responsibilities

• Serve as the welcoming front-line contact for the Human Resources Department, assisting employees, applicants, departments, and the public with HR-related questions by phone, email, fax, and in person.
• Help employees and departments navigate personnel rules, policies, procedures, and Memorandums of Understanding with clear, professional, and service-focused communication.
• Support key employee lifecycle processes, including onboarding, benefits administration, personnel transactions, employment verifications, background forms, and separations.
• Process and maintain accurate employee information in the City’s HR/payroll system, Tyler MUNIS, including payroll-related transactions and personnel updates.
• Prepare, review, route, and track HR documents, correspondence, reports, forms, presentations, invoices, and other confidential materials.
• Maintain organized and accurate personnel records, including onboarding packets, I-9 documentation, records retention, and archiving.
• Compile and update data for compliance reporting and other HR-related reporting needs.
• Keep the department running smoothly by coordinating mail, supplies, invoices, and general administrative support.

Benefits

• You’ll be part of a collaborative Human Resources team that supports employees across every City department and helps keep municipal operations running smoothly.
• You’ll gain hands-on experience in a broad range of public sector HR functions, including benefits, onboarding, personnel transactions, employee records, performance evaluations, and compliance reporting.
• You’ll have the opportunity to make a direct impact on the employee experience by helping new hires, current employees, supervisors, and departments navigate important HR processes.
• You’ll work in a role where accuracy, follow-through, customer service, and confidentiality truly matter.
• You’ll support meaningful public service by performing crucial tasks that help organization processes run smoothly.
• You’ll develop practical knowledge of municipal personnel rules, policies, procedures, Memorandums of Understanding, records management, and HR systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED