Human Resources Specialist

OneMCI•Las Cruces, NM

10d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We're looking for an experienced Human Resources Specialist to support internal HR functions with a strong focus on recruitment and talent acquisition. In this role, you'll partner with the Talent Acquisition team and operations to coordinate recruiting and hiring activities while providing broader HR support. The ideal candidate is a confident and engaging communicator who is friendly, creative, dependable and brings strong work ethic to the role. Experience in call center operations or client services in preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

2+ years of experience as an HR Specialist or recruiting positions
Some Undergraduate level education in Human Resources
Exceptional interpersonal & communication skills
Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Understanding of training tools and techniques
Possess effective conflict resolution skills
Possess time management, planning, organizational and multi-tasking skills
Excellent presentation skills (oral and written)
Ability to work in a professional but fast-paced environment
Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
Address knowledge, expertise, and performance gaps with constructive feedback
Comfortable with providing and accepting critical feedback.
Capable of prioritizing and organizing work efficiently to meet deadlines
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Nice To Haves

Experience in call center operations or client services is preferred.
Military, local, state or federal government experience is a plus
Experience working in a contact center environment is a plus
Graduation from an accredited two-year or four-year college or university is a plus
SHRM-SCP or similar certification is a plus

Responsibilities

General HR support, in partnership with operations
Ensure timely and accurate entries to the HRIS databases
Coordinate recruitment activities
Prepare and submit job reacquisition requests
Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries
Understand business goals and recommend effective HR strategies
Monitor employee engagement with a "hands-on" approach that may include remote interactions
Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
Passion for innovative HR solutions and process improvement
Drive effective employee relations, retention and reward programs
Comfort with high volume workload
Manage multiple priorities
Excellent organizational and interpersonal skills