Human Resources Specialist

UT Southwestern Medical Center • Dallas, TX

9h • Hybrid

About The Position

The HR Specialist serves as the front line of the HR Services Center, delivering exceptional, high‑touch customer service in a fast‑paced, high‑volume environment. This role is responsible for handling a large volume of inbound phone calls, tickets, emails, and chat inquiries, providing prompt, accurate, and empathetic support while effectively de‑escalating concerns and resolving Tier 1 HR issues. The HR Specialist ensures a consistent, positive candidate and employee experience that reflects the UTSW culture throughout all stages of the employee lifecycle. Through close collaboration with applicants, employees, central HR, and cross‑functional partners, the specialist assesses inquiries, resolves issues efficiently, and escalates complex matters as needed. This role also supports continuous improvement efforts by identifying opportunities to enhance systems, processes, and service delivery, while proactively addressing employee needs. The HR Specialist may serve as in‑person customer service backup and is expected to demonstrate strong communication skills, sound judgment, and a customer‑first mindset at all times. This is a hybrid work schedule that is currently one day every week in office and as needed.

Requirements

• Bachelor's Degree in business administration or related field
• 1 year of previous HR, recruiting, customer service or related experience.
• Relevant years of experience can be considered in lieu of education (minimum of four (4) years of related experience with no degree).

Nice To Haves

• Experience in Talent Acquisition recruiting, talent onboarding, HR Generalist or HR Business Partner roles highly desired
• Experience working with multiple ATS, CRM and HRM systems - specifically Taleo and PeopleSoft products.
• Experience in high-touch customer service with a focus on problem solving.

Responsibilities

• Provides friendly, reliable, and timely HR services. The HR Specialist is positioned to provide outstanding service to our internal customers and employees for everything from general inquiries to more complex solutions focused on any HR matters such as compensation, benefits, leaves of absence and employment transactions, etc.
• Provides a professional advisory and administrative service to UT Southwestern campus, new and existing employees, external customers encompassing a broad range of HR inquiries and processes, including supporting resolving Tier 1 level HR inquiries, correspondence, handling customer questions, or navigating non-HR related inquiries to appropriate UT Southwestern department.
• Provides outstanding service to our internal and external customer with general to complex solutions on all HR related inquiries such as compensation, benefits, leave administration, recruitment, payroll, etc.
• Participates as part of a team that are subject matter experts on general HR knowledge and organizational information to effectively answer questions and help new hires or external customers navigate UTSW.
• Works with all staff members within HR Services, Human Resources and departments across UTSW to create and manage effective relationships.
• Liaise with teams within HR Services and Human Resources Center of Excellence (HR COE) for escalation and resolution of queries and cases.
• Works pro-actively to support and deliver excellent, timely customer service to customers, HR colleagues and stakeholders.
• Identifies customer needs, seeking and providing effective solutions to their inquiries using HR Knowledge Base to provide consistent answers and guidance.
• Responsible for providing a high-touch experience for new and existing employees emphasizing continuous process efficiency and results.
• Performs onboarding efforts from time of offer acceptance and support new hires through the pre-onboarding process to orientation.
• Compiles and monitors daily production reports for work group; monitors performance standards; advises manager of performance deficiencies and all system and procedural issues which require analysis and resolution; makes recommendations for re-training of employees.
• Liaise with teams within HR Services and Human Resources COE for escalation and resolution of queries and cases
• Ensures the timely completion of all pre-onboarding activities including background checks, DPS, Occupational Health, MVR, license/certification verification and I-9 completion.
• Works on special projects relating to issues specific to the area of assignment; make recommendations for changes in procedure to increase productivity, standardization, quality control and customer service.
• Collaborates with Human Resources Centers of Excellence to identify issues, make recommendations, and implement policies and procedures.
• Performs compliance and audit management of new hire files.
• Builds and maintains collaborative partnership with Lead Talent Acquisition Partners to ensure seamless onboarding process for new hires.
• Supports the implementation of continuous improvement initiatives in processes and systems related to HR Services Center.
• Provides support with weekly new employee orientation, as needed.
• Utilizes applicable HR systems to record and maintain accurate record data.
• Peforms other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level