Human Resources Specialist III

University of Central Florida • Orlando, FL

5d • $52,000 - $57,000 • Onsite

About The Position

The Knights Experience Team (kNEXT) is the next generation of HR and finance customer service, using a human-centered, proactive, and guided approach to support colleges and divisions. This team provides information and support across campus, reduces administrative burden, and empowers employees to learn and grow. This role combines Human Resources, technical support, and supervisory leadership, seeking individuals who are analytical, resourceful, and passionate about solving problems while leading others and delivering exceptional services.

Requirements

• High School Diploma or equivalent and 4+ years of relevant experience or combination of relevant comparable education and experience pursuant to Fla. Stat. 112.219(6).
• All applicants must be authorized to work for any U.S. employer.
• Proficiency in Microsoft; Excel, Outlook, and Teams.

Nice To Haves

• 3+ years of experience supporting Human Resources, Workday, and/or customer service-related activities.
• One or more years of experience leading, supervising, or mentoring staff.
• Demonstrated experience using Workday for Human Capital Management (HCM).
• Excellent interpersonal and communication skills, with the ability to clearly convey information and positively influence others.
• Knowledge of federal and state employment laws, including unemployment claims, public records requirements, and employment eligibility verification.
• Proven ability to work independently while also thriving in a collaborative team environment; skilled in building effective working relationships with colleagues and cross-functional partners.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills, with the ability to apply logic and reasoning to evaluate issues and develop effective solutions.
• Strong customer service orientation with the ability to handle sensitive and confidential information with professionalism and discretion.

Responsibilities

• Lead onboarding, training efforts, and monitor workload for direct reports.
• Monitor and evaluate performance through coaching and feedback.
• Establish performance goals and objectives, monitor progress, uphold customer service standards, and resolve complex issues.
• Review and approve employee timesheets and leave requests.
• Manage the creation, maintenance, and updates of supervisory organizations within Workday.
• Review and evaluate requests to rescind or correct HR transactions, determine the appropriate course of action, execute transactions, and coordinate with Central HR to ensure awareness of downstream impacts.
• Serve as the subject matter expert (SME) for Period Activity Pay (PAP) processing, providing guidance and troubleshooting support to HR Business Center (HRBC) and Knights Experience Team (kNEXT) team members.
• Monitor I-9 compliance and E-Verify requirements, partnering with HR Business Center to address outstanding actions and ensure compliance.
• Manage E-Verify Tentative Nonconfirmation (TNC) cases by communicating required next steps to employees, monitoring deadlines, and ensuring timely resolution.
• Review report output and communicate to appropriate areas on updates or action needed.
• Create, review, and update job aids for area.
• Collaborate with manager to identify process improvements to improve operational effectiveness.
• Oversee employment administration for out-of-state employees hired through Kelly Services.
• Act as liaison between hiring departments and Kelly Services to facilitate hiring activities and employment changes.
• Serve as primary point of contact for Office of General Counsel for HR-related public records and data requests.
• Coordinate unemployment hearing with the unemployment vendor, supervisors and HRBC leadership.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED