Human Resources Specialist I

Indiana University Health System • Indianapolis, IN

2d • Hybrid

About The Position

Indiana University Health is seeking a service-oriented, detail-driven HR professional to serve as the first point of contact for IU Health’s HR Service Center. In this role, you will provide frontline support to team members and leaders across the organization, handling high-volume inquiries related to HR programs, benefits, and systems. This is a fast-paced, call-center-based position ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge. The Human Resources Specialist I acts as a key service partner, ensuring accurate, timely, and professional support for all HR inquiries. This role requires strong attention to detail, the ability to navigate systems and job aids in real time, and the capability to manage high-volume workloads while delivering a positive customer experience.

Requirements

• High School Diploma/GED is required.
• Requires 0–3 years of relevant experience.
• Requires experience in Microsoft programs (Word and Excel).

Nice To Haves

• Associate's Degree is preferred.
• Previous call center experience preferred.
• Previous Human Resources experience preferred.

Responsibilities

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
• Handling high-volume inbound calls and written requests (approximately 40–50 per day)
• Supporting benefits inquiries, enrollment processes, and leave program questions
• Processing and troubleshooting Oracle HR transactions and team member data updates
• Assisting with onboarding, compliance processes (I-9s, background checks, employment verifications), and system testing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED