HR Specialist, Credentialing and Onboarding
About The Position
The Human Resources Credentialing and Onboarding Specialist manages the full-cycle pre-employment onboarding process for selected candidates and provides customer service to new hires. The role collects and analyzes background information, manages background checks in accordance with compliance and quality assurance standards, and completes E-Verify for new hires. The Specialist also develops and carries out improvements to onboarding and credentialing processes to help ensure a seamless experience. The Specialist manages pre-employment documents and, when applicable, current immunization records. The role serves as a point of contact for health center partners by submitting requested company attestations. It reports to the Director of Human Resources and works collaboratively with the HR team and hiring managers across the company. Community Care Cooperative (C3) is a 501(c)(3) nonprofit multi-service organization governed by Federally Qualified Health Centers. It works with FQHCs as an FQHC-led accountable care organization and as a Management Services Organization, providing a range of financial, operational, and technological services. The organization describes itself as fast-growing and focused on developing partnerships and programs that improve the health and wellness of members and communities and strengthen its health center partners. In compliance with Infection Control practices per Mass.gov recommendations, all employees are required to be vaccinated consistent with applicable law.
Requirements
- Working knowledge of recruitment and onboarding.
- Experience with E-Verify and documentation.
- Strong attention to detail and data accuracy.
- Excellent communication and customer service skills.
- Sound judgment in handling confidential employee information.
- Proficiency in Microsoft Excel and other Office applications.
- Ability to manage multiple deadlines and respond to urgent requests in a high-volume environment.
- Demonstrated ability to work independently and collaboratively in a team setting.
- Ability to handle confidential information with discretion and professionalism.
- Three to five years of experience in human resources, healthcare administration, workforce management, or a related field.
- Experience working with HRIS and payroll; ADP is preferred.
- Vaccination consistent with applicable law, in compliance with Infection Control practices per Mass.gov recommendations.
Nice To Haves
- Experience with the HireRight background platform.
- Experience with I-9 documents and the E-Verify process.
- Familiarity with Federally Qualified Health Centers.
- Familiarity with the MassHealth ACO Program.
- Experience with anti-racism activities and/or lived experience with racism is highly preferred.
- Experience with ADP.
Responsibilities
- Coordinate onboarding for clinical and nonclinical new hires.
- Ensure completion of required employment and compliance documentation.
- Maintain organized and accurate employee personnel records.
- Track employee documentation and follow up on outstanding requirements.
- Manage receipt of required documents from potential new hires, including references, certificates, licenses, certifications related to background checks, and immunization records when applicable.
- Collect immunization records from clinical staff to fulfill health center requirements.
- Verify licensure using online records and request licensure documentation from new hires.
- Complete attestation forms confirming health center onboarding requirements are met and send them to relevant parties.
- Identify missing, incomplete, or expiring workforce documentation and coordinate timely resolution.
- Monitor and organize the credentialing email mailbox.
- Assist with HR policy and procedure updates.
- Prepare HR reports and workforce information as requested.
- Identify opportunities to improve HR processes, documentation, and workflow.
- Audit employee records for expiring documentation.
- Partner with the HR team and advise the HR Director about falsification of records or employment disqualification that may lead to rescinding offers.
- Communicate with the background check vendor about pending reports, inquire about delays, and raise alerts.
- Ensure compliance with standard onboarding practices and procedures.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
