HR Rep

Sentara Hospitals • Norfolk, VA

1d • Onsite

About The Position

The Human Resources Representative provides front-line support to colleagues by responding to inquiries about general HR issues, policies, procedures, and processes. The role researches employee-specific information and follows process guidelines to accurately process employee-related transactions. It also assists with onboarding and offboarding, supports cyclical HR processes and compliance, and collaborates with the HR team to ensure transactions are processed efficiently and accurately. The representative delivers professional, prompt service, manages expectations, escalates complex issues when needed, and maintains documentation and records for HR-related cases.

Requirements

• At least 1 year of administrative or customer service experience.
• At least 1 year of Human Resources experience.
• Pre- and/or onboarding experience.
• Strong experience with Workday.
• Excellent customer service and communication skills.
• Understanding of confidentiality, communication, and customer service.
• Understanding of compliance.
• Conflict resolution skills and ability to escalate complex issues when needed.
• Documentation and HR records maintenance skills.
• High school diploma or equivalent.

Nice To Haves

• Human Resources experience is preferred.

Responsibilities

• Provide real-time, accurate responses to telephone and written inquiries about HR issues, policies, procedures, and processes.
• Research employee-specific information and process employee-related transactions accurately according to guidelines.
• Assist with onboarding and offboarding processes.
• Support cyclical HR processes and compliance considerations.
• Collaborate with the HR team to ensure accurate and efficient processing of employee transactions.
• Deliver professional and efficient service, providing prompt assistance and managing expectations to support consumer satisfaction.
• Escalate complex issues when appropriate.
• Maintain documentation and records for HR-related cases, including updating HR records.

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off, sick leave, and holidays
• Paid parental and family caregiver leave
• Paid military leave
• Emergency backup care
• Long-term and short-term disability and critical illness plans
• Life insurance
• 401(k)/403(b) with employer match
• Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay down up to $10,000
• Pet insurance
• Legal resources plan
• Voluntary benefits
• Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
• Educational assistance or student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED