HR Rep
About The Position
The Human Resources Representative provides front-line support to colleagues by responding to inquiries about general HR issues, policies, procedures, and processes. The role processes employee transactions accurately using research, employee-specific information, and established process guidelines. It also assists with onboarding and offboarding, supports cyclical HR processes and compliance considerations, and collaborates with the HR team to ensure efficient and accurate transaction processing. The representative delivers prompt, professional service while managing expectations and supporting high levels of customer satisfaction. The role escalates complex issues when appropriate and maintains documentation and records for HR-related cases.
Requirements
- High school diploma or equivalent.
- One year of administrative or customer service experience is required.
- One year of Human Resources experience is stated as required in the Experience section.
- Pre- and/or onboarding experience.
- Strong experience with Workday.
- Excellent customer service and communication skills.
- Understanding of confidentiality, communication, customer service, and compliance.
- Conflict resolution skills and ability to escalate complex issues when needed.
Nice To Haves
- Human Resources experience is listed as preferred.
Responsibilities
- Respond to telephone and written inquiries about general HR-related issues, policies, procedures, and processes.
- Process employee-related transactions accurately using research, employee-specific information, and process guidelines.
- Assist with onboarding and offboarding processes.
- Support cyclical HR processes and compliance considerations.
- Collaborate with the HR team to ensure accurate and efficient processing of employee transactions.
- Provide prompt, professional service and manage expectations to achieve high levels of customer satisfaction.
- Escalate complex issues when appropriate.
- Maintain documentation and records for HR-related cases.
- Document and update HR records.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off, sick leave, and holidays
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus subject to system and employee eligibility criteria
- Potential additional compensation, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
