Human Resources Receptionist

Willow Valley Communities•Pequea Township, PA

1d•Onsite

About The Position

The Human Resource Receptionist at Willow Valley Communities serves as the face of the Corporate Office and plays an important role in supporting Team Members throughout their employment journey. This position is at the heart of the Human Resources team, responsible for welcoming visitors and candidates, coordinating onboarding activities, and providing administrative support. The goal is to ensure a positive, professional, and seamless experience for Team Members, Residents, guests, and applicants, while contributing to a workplace culture that values service, connection, and excellence.

Requirements

High School Diploma or GED required.
Minimum of one (1) year of administrative, reception, customer service, or office support experience required.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
Ability to handle sensitive information with discretion.

Nice To Haves

Bilingual (Preferred)
Human Resources, healthcare, hospitality, senior living, or professional office experience preferred.
Ability to manage multiple priorities in a fast-paced environment.
Excellent written communication skills, customer service and interpersonal skills, strong organizational skills and attention to detail.

Responsibilities

Serve as the primary receptionist for the Corporate Office.
Welcome and assist Team Members, Residents, visitors, candidates, vendors, and community guests.
Maintain a professional, friendly, and service-oriented front office environment.
Answer, screen, and route incoming calls to the appropriate department or Team Leader.
Respond to routine inquiries and provide general information regarding HR services, policies, and processes.
Monitor visitor sign-in procedures and assist with visitor management requirements.
Coordinate onboarding activities for newly hired Team Members.
Collect, review, and track required employment documentation, including I-9 documentation, tax forms, direct deposit information, licensure and certification documents, background screening documentation, and other employment-related forms.
Ensure onboarding paperwork is complete and submitted in a timely manner.
Prepare orientation materials and new hire packets.
Assist with scheduling and coordinating new hire orientation sessions.
Support new Team Members throughout the onboarding process and answer routine questions.
Coordinate badge, parking, and other onboarding-related requests as applicable.
Provide administrative support to the HR COE.
Prepare correspondence, reports, presentations, and other department documents.
Maintain electronic and physical personnel files in accordance with organizational and regulatory requirements.
Manage office supplies and coordinate ordering for the HR department.
Support employee engagement, recognition, wellness, and workplace culture initiatives.
Assist with special projects and departmental events.
Assist Team Members with routine HR requests and direct them to the appropriate HR team member or COE.
Support the distribution and collection of benefit, policy, and employment-related documents.
Maintain confidentiality of sensitive employee and organizational information.
Provide exceptional customer service while demonstrating professionalism, empathy, and discretion.