Human Resources Operations Supervisor

Servpro•Midlothian, VA

4d•Onsite

About The Position

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is expanding and seeking a hands-on HR Operations Supervisor to lead the day-to-day execution of Human Resources and payroll coordination functions. This role involves supervising a team of HR Coordinators, Payroll Coordinators, Recruiting staff, and administrative team members, serving as the primary operational leader for the HR support team. The HR Operations Supervisor will provide daily guidance, support, and accountability, ensuring HR processes run smoothly and consistently. This is an active leadership role where the supervisor works within the details, answering questions, supporting employees and managers, removing roadblocks, and helping the HR team stay organized, responsive, and effective. The company prides itself on a close-knit, family environment and a collective goal of helping people through fire and water disasters, offering a robust benefit package, continuous education, and a team-oriented environment.

Requirements

3–5 years of progressive Human Resources experience, including supervisory or team lead responsibilities
Experience supporting multiple HR functions, including employee relations, recruiting, onboarding, payroll coordination, benefits administration, and compliance
Experience supervising direct reports and providing day-to-day operational leadership
Strong working knowledge of employment laws, HR practices, and payroll processes
Experience working within HRIS and payroll systems
Proficient in Microsoft Office (Outlook, Word, Excel)
Strong organizational, communication, and problem-solving skills
Ability to manage confidential information with professionalism and discretion

Nice To Haves

Experience with QuickBooks® or similar systems preferred

Responsibilities

Supervise HR Coordinators, Payroll Coordinators, Recruiting staff, and administrative team members
Serve as the first line of support for HR process questions and employee concerns
Ensure onboarding, documentation, payroll coordination, and compliance workflows are completed accurately and on time
Support employee relations activities, investigations, and policy administration
Oversee HR administrative processes, personnel records, and employee documentation accuracy
Review payroll files for accuracy and support payroll-related questions
Assist with benefits administration, open enrollment coordination, and issue resolution
Support safety and workers’ compensation administrative processes and documentation
Partner with HR leadership to implement process improvements and departmental initiatives
Remain actively engaged in daily operations, working alongside the HR team to keep work moving