Human Resources Manager

HAVEN FOR HOPE OF BEXAR COUNTY•San Antonio, TX

7d•$90,000 - $110,000•Onsite

About The Position

The HR Manager is a dynamic, hands-on operational and strategic HR leader who plays a critical role in supporting the organization. Partnering closely with the Director of Human Resources and department leaders across all shifts and program areas, this role drives the day-to-day execution of all HR functions including employee relations, talent acquisition, compliance, compensation, benefits, training, and HR systems management. The HR Manager leads and develops a team of HR professionals, coaches supervisors and managers across all shifts, and ensures consistent, equitable, and legally compliant HR practices throughout the organization. This individual must be comfortable operating in a dynamic and 24/7/365 organization.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field
Minimum 7 years of progressive HR experience, with at least 3 years in a people management or senior HR generalist role
Demonstrated experience managing employee relations investigations and complex HR matters
Strong working knowledge of federal, state, and local employment law and HR compliance requirements
Comprehensive knowledge of employment law, HR best practices, and workforce compliance
Strong leadership, coaching, and team development skills
Proven ability to build trust and credibility with employees, supervisors, and leadership across all levels and all shifts
Excellent investigation, conflict resolution, and critical thinking skills
Proficiency in HRIS platforms, ATS systems, and Microsoft Office Suite
Ability to manage competing priorities and make sound HR judgments in a fast-paced, mission-driven environment
High level of discretion, integrity, and confidentiality with sensitive employee and organizational information
Strong data analysis and HR reporting skills

Nice To Haves

SHRM-CP, SHRM-SCP, PHR, or SPHR certification
Experience in a nonprofit, social services, residential, or mission-driven organization
Experience with second-chance, reentry, or barrier-inclusive hiring programs
Experience supporting a multi-shift, 24/7, or round-the-clock workforce strongly preferred

Responsibilities

Serve as the primary escalation point for complex employee relations matters including harassment, discrimination, misconduct, and workplace conflict across all shifts and program areas
Lead thorough, objective, and timely investigations in accordance with organizational policy and applicable law, ensuring consistency across workforce
Coach and develop supervisors and managers on HR policies, corrective action, disciplinary documentation, and performance conversations
Oversee leave management programs including FMLA, ADA accommodations, personal leaves, and workers' compensation, ensuring continuity of care in round-the-clock operations
Design, implement, and evaluate employee engagement and recognition programs that reach staff across all shifts, including overnight and weekend employees
Conduct and analyze employee engagement survey data to identify retention risks and develop targeted action plans
Partner with leadership to maintain a workplace culture that is delivers care, accountability and accomplishment.
Oversee full-cycle recruiting operations across all levels of the organization, with emphasis on hard-to-fill positions
Lead recruiting efforts for manager, supervisor, and director-level positions
Develop and maintain partnerships with community organizations, reentry programs, recovery programs, and workforce development agencies to support inclusive, second-chance hiring
Establish, monitor, and report on recruiting KPIs including time-to-fill, cost-per-hire, offer acceptance rates, ect.
Oversee applicant tracking system (ATS) management and ensure consistent, compliant candidate workflows
Own the design and continuous improvement of the new employee onboarding program, ensuring orientation and integration experiences are accessible for staff starting on any shift
Partner with department heads to conduct proactive workforce planning discussions and anticipate staffing needs across all operational hours
Lead the annual compensation review cycle including market benchmarking, internal equity analysis, and pay recommendations for leadership approval
Manage and evaluate compensation structures
Oversee benefits open enrollment including carrier coordination, employee communications, and educational sessions accessible to all-shift staff
Partner with the Benefits/Payroll Specialist to ensure payroll accuracy, timely processing, and compliance with shift differentials, overtime regulations, and multi-shift pay structures
Ensure payroll and benefits administration practices comply with all applicable federal, state, and local regulations
Assess organizational training needs across all departments and shifts and develop an annual learning and development plan with measurable outcomes
Oversee the design and delivery of compliance training, leadership development, supervisor skill-building, and mission-aligned staff development programs
Ensure training is delivered in formats and at times accessible to staff across all shifts including evenings, weekends, and overnights
Identify, evaluate, and manage external training vendors and community learning partnerships
Track training completion, evaluate program effectiveness, and report outcomes to the Director of Human Resources
Ensure all HR policies, procedures, and employment practices comply with federal, state, and local law
Maintain and annually update the employee handbook in collaboration with leadership and legal counsel
Lead HR audit preparation, response, and corrective action planning
Stay current on employment law changes impacting a 24/7 workforce, including wage and hour regulations, scheduling laws, and shift-specific compliance requirements
Oversee workers' compensation program administration including claims coordination and return-to-work programs
Design, administer, and continuously improve the organization-wide performance management program including evaluation tools, rating calibration, and timelines
Coach managers across all shifts through performance improvement plans, disciplinary actions, and involuntary separation decisions
Analyze performance data to identify trends and inform training, development, and workforce planning strategies
Oversee HRIS data governance and integrity, lead system optimization efforts, and ensure all team members are trained on system use
Develop and present HR metrics, dashboards, and trend analyses for regular review by HR Director and leadership team
Support strategic workforce planning and contribute to the organization's long-term operational and staffing goals
Maintain availability and responsiveness to support urgent HR matters that arise during non-standard hours in a 24/7/365 operation
Performs other duties as assigned
Directly supervises HR Generalist(s) and HR Coordinator. Provides day-to-day leadership, performance coaching, and professional development support for all HR team members
Fosters a collaborative, high-performing HR team culture that models the organization's values