Human Resources Manager-The Ricardo Marriott

Coury Hospitality•Westlake, TX

6d•Hybrid

About The Position

The Ricardo Hotel Marriott is hiring for a Human Resources Manager. This role is for someone who believes that great hospitality starts with great people, and that Human Resources is about creating an environment where people feel supported, respected, and valued. The ideal candidate understands that strong leaders build strong teams through clear expectations, meaningful communication, and consistent follow-through, and that the best employee experiences ultimately create the best guest experiences. Every team member deserves a workplace where they can learn, grow, contribute, and feel a sense of belonging. HR should be approachable, responsive, and connected to the day-to-day operation of the hotel, understanding that sometimes the most important HR work happens in the moments when a team member simply needs someone to listen.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
Minimum of 3–5 years of progressive Human Resources experience, preferably within a hotel or hospitality environment.
Previous experience supporting employee relations, performance management, recruiting, onboarding, and compliance required.
Hotel, resort, or hospitality HR experience strongly preferred.
Working knowledge of federal, state, and local employment laws and regulations.
Experience with HRIS and payroll systems preferred.
Strong understanding of employee relations practices, documentation, and workplace investigations.
Ability to coach and support leaders at all levels of the organization.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee matters.
Ability to work independently while also collaborating effectively with the hotel leadership team.

Nice To Haves

Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

Leading the day-to-day Human Resources function for the hotel and serving as a trusted resource to leaders and team members.
Partnering with hotel leadership to support staffing, employee relations, performance management, engagement, and retention.
Recruiting, interviewing, and onboarding Curators who bring the right skills, attitude, and hospitality mindset to the team.
Coaching leaders through employee relations matters, performance conversations, corrective action, and workplace concerns.
Building strong relationships with Curators and creating an environment where employees feel comfortable coming to HR for support.
Ensuring HR practices, policies, and employment processes are applied consistently and fairly.
Managing employee files, HR documentation, reporting, and other administrative responsibilities with accuracy and confidentiality.
Supporting benefits administration, leave processes, workers’ compensation, unemployment claims, and other employee programs as needed.
Partnering with leadership to identify training needs and support learning and development throughout the hotel.
Helping leaders understand and apply company policies while balancing business needs with a people-first approach.
Supporting employee engagement initiatives, recognition programs, team events, and other opportunities to strengthen the hotel culture.
Maintaining compliance with applicable federal, state, and local employment laws and regulations.
Working closely with leadership to identify opportunities to improve the employee experience and strengthen hotel operations.
Jumping in when needed, because HR in a hotel rarely stays neatly inside an office—and sometimes the most important conversation happens in the hallway.