Human Resources Manager

GRAND PACIFIC RESORTS INC•Carlsbad, CA

1d•Onsite

About The Position

The Human Resources Manager is a key member of the Human Resources team and works with the HR team to carry out the properties culture and brands promise. The Human Resources Manager is largely responsible for the daily activities of the Human Resource Office, including recruitment, development and retention of talented candidates, benefits administration, managing workplace incidents and injuries, facilitating employee investigations, and the planning and execution of activities for team members. This position also is responsible for ensuring all associates are trained to provide excellent and consistent service and to maintain complete adherence to all Brand and property standards. Presents, develops and conducts or coordinates training sessions to promote associate development. Monitors and maintains New Hire Training Program. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of associates and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Requirements

Speak, read, write and understand the primary language(s) used in the workplace.
Speak, read, write and understand Spanish.
Must be able to work autonomously with minimal supervision.
Ability to access, input, analyze, and retrieve information from computers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
Ability to be resourceful, creative and maintain flexibility.
Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of resort.
Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
Ability to participate in (and lead when necessary) all departmental and resort-wide meetings.
Present a professional demeanor, and strong business acumen.
Possess expertise in industry related recruiting best practices.
Extensive interviewing and sourcing experience.
Ability to speak effectively before groups of customers or employees of organization.
Strong administrative, communication, and organizational skills, with attention to detail.
Ability to deal with employees, some of whom require high levels of patience, tact and diplomacy.
Strong customer service orientation.
Outstanding analytical, communication, negotiation, collaboration, presentation, and project management skills.
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
Must be able to sit at a desk for up to 6 hours per day.
Walking and standing are required the rest of the working day.
Must be able to walk up to a quarter of a mile to access the other property.
Must be able to exert well-paced ability to reach other departments and locations of the resort on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Ability to perceive the nature of sound with or without a correction.
Ability to receive detailed information through oral communication and make fine discriminations in sound.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
High school diploma or equivalent required.
Three years’ experience in human resources required, OR Two years’ experience in human resources if accompanied with a four-year degree from an accredited university in Human Resources or related major.
One year experience in hospitality.

Nice To Haves

PHR and SHRM-CP preferred.

Responsibilities

Develop and update HR policies and procedures.
Support upper management in implementing human resource strategies depending on the organizational vision.
Ensure all HR activities are in line with company objectives and values.
Work closely with HR Director to develop and implement HR strategic programs that will drive increased employee satisfaction, retention and commitment levels.
Act as a Health & Safety committee member.
Address employee concerns and provide solutions in a timely manner.
Act as a point of contact to respond to general HR related inquiries.
Work with Leads to create employee development plans and Performance Improvement Plans when necessary for support teams.
Assist the HR Director with special projects such as (but not limited to): compensation analysis, compset salary reviews, staff meetings and Shining Star Employee Recognition Program.
Understand and use the concepts and legal guidelines that guide an employer to ensure all persons, (candidates or associates) are treated ethically, morally, and within the requirements of the law.
Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., and an understanding of how state laws differ from federal laws.
Assists in maintaining a collaborative environment by utilizing an open door policy to acknowledge employee problems or concerns in a timely manner.
Assists in keeping associates informed of important information and maintaining effective communication channels throughout the property.
Reviews disciplinary action forms for accuracy and consistency, including supporting documentation. Accountable for determining appropriate action.
Work with Department Managers for resolution of employee issues/grievances.
Ensures employee files are well secured and contain required employment paperwork and documentation.
Ensures compliance with immigration regulations as it relates to employment.
Responsible for tracking of Form I-9 expirations and communicating status with employees and management.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
Ensures medical records are maintained in a separate, secure and confidential medical file.
Assists in overseeing Workers Compensation claims to ensure appropriate employee care and manage costs.
Maintain OSHA log in accordance with the act, correlate and communicate incident trends, and participate in safety team meetings.
Develop and implement strategies for sourcing and attracting top talent.
Manage the end-to-end recruitment process, from job posting to onboarding.
Assists director in developing and executing a recruitment strategy. Uses metrics to evaluate programs and determine effectiveness. Modify strategy as needed.
Executes recruitment and on-boarding process from beginning to end.
Participate in recruiting events at schools, fairs and conferences.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
Ensure recruitment and hiring practices are in compliance with all local, state, and federal employment laws.
Responsible for recording and maintaining employee information in HRIS such new hire data, personal data, transfers, change of work status, etc.
Lead the new hire orientation program for associates to receive the appropriate training to successfully perform their job.
Ensures coordination and facilitation of new hire orientation program, brand mandated and other compliance trainings.
Ensures and tracks brand training compliance.
Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
Assists with the company-wide managers’ performance evaluation process.
Creates value through proactive approaches that will affect performance outcome.
Creates a collaborative environment by supporting effective communication channels and team based culture at property.
Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
May be expected to work in other areas of the complex when needed to assist operations to perform job duties not necessarily contained in this job description.
Maintain a safe work environment for colleagues and a safe hotel for guests.
Other duties and responsibilities as assigned.
Coach and counsel employees and managers as needed.
Advise Director of Human Resources and Managing Director of potential human resources opportunities.