Human Resources Manager

Catholic Charities ccw•West Boylston, MA

24d•$0 - $90,000•Hybrid

About The Position

People matter at Catholic Charities Worcester County, and so does the person leading our HR function. We are looking for a Human Resources Manager who can balance strategy with day-to-day execution and help support a workplace where staff feel respected, supported, and able to do their best work while serving our community. The Human Resources Manager leads and oversees all aspects of the organization’s HR function, including employee relations, payroll, benefits, leave administration, and workers’ compensation. This role supervises HR staff and ensures the delivery of compliant, efficient, and employee-centered HR services while supporting organizational needs and promoting a positive, mission-driven culture.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field required
6–8 years of progressive human resources experience required
Direct experience with payroll administration, benefits administration, and employee relations required
Prior experience supervising HR staff required
Strong knowledge of employment laws, regulations, and HR best practices
Demonstrated ability to manage payroll, benefits, leave administration, and workers’ compensation processes
Strong leadership and supervisory skills
Excellent interpersonal, communication, and conflict resolution skills
Ability to handle sensitive and confidential information with discretion
Strong organizational and time management skills with the ability to manage multiple priorities
Analytical skills with the ability to interpret data and identify trends
Proficiency in Microsoft Office and HR/payroll systems
Ability to adapt to changing organizational needs

Nice To Haves

SHRM certification preferred
Familiarity with payroll implementation/oversight preferred
Experience managing HR operations in a small team or multi-site environment preferred
Nonprofit experience preferred
Working knowledge of benefits administration preferred

Responsibilities

Supervise and support HR staff by assigning work, providing coaching, and conducting performance evaluations
Establish priorities and workflows across the HR team to ensure efficient and accurate delivery of HR services
Oversee day-to-day HR operations across the organization
Serve as the escalation point for complex or sensitive employee relations matters; provide guidance on investigations, disciplinary actions, and terminations
Advise managers on HR policies, performance management, and employee-related issues
Oversee payroll processes to ensure accuracy, timeliness, and compliance; coordinate with finance as appropriate
Administer employee benefits programs in coordination with Diocesan HR, including enrollments, changes, and employee communications
Maintain benefits records and support compliance with applicable laws while partnering with Diocesan HR on plan updates and implementation
Oversee administration of leave of absence programs, including FMLA and other applicable leaves, ensuring compliance and accurate tracking
Oversee workers’ compensation claims, including reporting, coordination with carriers, and return-to-work processes
Manage workers’ compensation renewals, including coordination with brokers
Provide oversight of recruitment and onboarding processes, delegating activities to HR staff as appropriate
Support performance management and employee development initiatives
Maintain and update HR policies, procedures, and the employee handbook
Provide oversight and guidance to ensure compliance with all federal, state, and local employment laws and regulations
Oversee the maintenance of HRIS and payroll system data integrity and ensure timely reporting
Review HR metrics, compensation data, and workforce trends to identify issues and support decision-making
Promote employee engagement and a respectful, inclusive workplace culture
Apply sound judgment in interpreting policies and resolving employee issues
Travel to various organizational locations within Worcester County to support HR operations, employee relations, and program needs (approximately 25%)
Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
Perform other related duties as requested.