Human Resources Manager

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area•Richmond, KY

21h•Hybrid

About The Position

Join a fast-paced, people-focused environment where your leadership, communication, and strategic HR expertise help drive organizational success. We’re seeking a proactive and experienced Manager of Human Resources who thrives on building strong teams, supporting employee growth, and creating effective HR processes across multiple locations. If you enjoy solving complex challenges, improving workplace culture, and partnering with leadership to strengthen operations, this role may be a great fit.

Requirements

Minimum of 3–5 years of Human Resources experience preferred
Strong knowledge of employee relations, recruiting, payroll, and HR compliance practices
Ability to handle confidential and sensitive information with professionalism
Excellent organizational, problem-solving, and communication skills
Strong leadership and relationship-building abilities
Ability to multitask and manage competing priorities in a fast-paced environment
Experience with HRIS, payroll systems, and Microsoft Office platforms preferred
Strong attention to detail and process management skills
Ability to travel between office locations as needed
Restoration, construction, or service-industry experience preferred
Ability to pass a background check subject to applicable law

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or related field preferred
Equivalent experience will be considered

Responsibilities

Serve as the primary subject matter expert for all employee relations and HR matters across franchise locations
Manage and resolve complex employee relations issues with professionalism and confidentiality
Provide leadership and guidance regarding performance management, coaching, retention, disciplinary actions, and career development
Contribute to 90-day and annual performance reviews for franchise employees
Identify HR trends and recommend solutions that support operational and organizational objectives
Interpret employment laws, company policies, and HR best practices while advising leadership and employees accordingly
Track and administer FMLA requests and employee leave programs in compliance with company policy and applicable laws
Support leadership with strategic HR planning and Human Capital Management initiatives
Lead all recruiting efforts through a comprehensive and proactive hiring program
Participate in career fairs, networking events, and recruiting initiatives to attract top talent
Coordinate and oversee onboarding for all new hires across office locations
Ensure accurate completion and filing of onboarding documentation including W-4s, I-9s, direct deposit forms, and related records
Maintain compliant and organized employee files and HR documentation
Enhance the employee experience through engagement, development, and mentorship initiatives
Oversee payroll accuracy including timecards, labor allocations, wage garnishments, per diem, and travel pay calculations
Manage payroll-related processes and collaborate with Accounting to resolve payroll concerns
Plan, direct, and supervise payroll administration and maintenance activities
Maintain accurate commission tracking spreadsheets and commission calculations
Oversee W-2 reconciliation and year-end payroll processing
Respond to employee questions related to payroll, benefits, and HR policies
Develop, implement, and manage employee benefits programs that support cost effectiveness, competitiveness, and employee equity
Provide administrative HR support to senior leadership and franchise employees
Re-evaluate and enhance employee performance incentive programs
Implement and oversee employee mentorship initiatives
Develop video-based training materials for employee and vendor onboarding
Improve recruiting processes for employees and subcontractors
Assist with additional projects and operational initiatives as assigned