HUMAN RESOURCES MANAGER - Babson College - Babson Park, MA

Compass Group•Wellesley, MA

25d•$100,000 - $105,000•Hybrid

About The Position

As the HR Manager, you will serve as a key business partner, driving employee relations, recruitment, training, and diversity initiatives. This role requires a strong focus on union environments and labor relations, along with the ability to coach leaders and support a multi-site operation.

Requirements

Bachelor’s degree required
2–5 years of multi-unit HR generalist and employee relations experience
Strong experience in labor relations and union environments
Interpret legal and financial documents
Analyze data and draw conclusions
Communicate effectively with diverse stakeholders

Nice To Haves

Master’s preferred
Background in high customer-facing, service-driven industries (preferred)
PHR/SPHR certification is a plus

Responsibilities

Serve as the primary HR liaison for union-represented employees, ensuring consistent interpretation and application of collective bargaining agreements (CBAs) across multiple accounts
Lead and manage grievance processes, including investigation, documentation, hearings, and resolution strategies
Partner with Operations leadership to resolve labor issues at the lowest appropriate level while minimizing organizational risk
Manage union communications, including formal correspondence, information requests, and relationship management with union representatives
Support contract negotiations through preparation, data analysis, and participation as a key HR advisor
Deliver labor relations and CBA training to managers and supervisors to build capability and ensure compliance
Provide strategic guidance on labor trends, risk mitigation, and workforce planning
May require some travel between New England account locations
Conduct management training on key HR topics such as: Performance management, Terminations, Sexual harassment, Progressive discipline
Deliver onboarding and new hire orientation programs
Facilitate HR workshops and training sessions to enhance leadership capability
Support frontline recruitment efforts and improve applicant flow
Partner with managers to develop and execute recruitment plans
Represent the organization at job fairs, universities, and community events
Build strategic partnerships to strengthen employer branding
Conduct exit interviews and analyze trends
Develop recommendations to reduce turnover and absenteeism
Support associate engagement and satisfaction initiatives
Identify critical workforce needs and implement improvement plans
Participate in operational meetings to increase HR visibility
Support internal surveys and communicate actionable insights
Conduct HR assessments and drive continuous improvement initiatives