Human Resources Manager

SongTeller Hotel • Nashville, TN

1d

About The Position

Herschend is
seeking an inspiring and people-first Human Resources Manager to
help shape the culture and care for the cast behind our newest hospitality
venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown
Nashville. The ideal candidate is passionate about hospitality, brings a
thoughtful and innovative approach to talent and employee experience, and leads
with both confidence and heart. The Human Resources Manager serves as a trusted
advocate for team members and leaders alike, fostering a workplace rooted in
respect, belonging, and exceptional service, while ensuring every team member’s
story is supported from their first note to their standing ovation.

Inspired by Dolly Parton's epic career and trailblazing
spirit, SongTeller Hotel in Nashville is as unique as the global icon herself.
Dolly welcomes guests to a place where they can Love Every Moment; it is a place
to unplug, to connect with loved ones and to be entertained.

The Human Resources Manager position provides a unique opportunity for the right
individual to coach and lead the people and culture efforts during the
pre-opening and launch for Dolly
Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues,
a market, and Dolly Parton’s Museum. This position is responsible for directing
and leading the development and implementation of strategic human resources
initiatives that support recruitment, onboarding, training, engagement, and
compliance. Of primary importance in this role is the ability to partner with
leaders to build, guide, and support a high-performing team while fostering a
positive, inclusive, and values-driven workplace. To achieve success in this
role, one must drive results while adhering to
our Heartspitality® culture. This role will be highly rewarding for a leader
with a proven history of building strong teams, cultivating trust, and creating
employee experiences that inspire pride, belonging, and long-term commitment.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a
hub of music, style, and hospitality designed the Dolly-way. Sprinkled with
glamour, artistic surprises and a sense of humor - it's an experience as
unforgettable as the entertainer herself. SongTeller Hotel celebrates the
people, talent and setting of the destination, weaving the local music and
culinary scenes together. So come experience the unique charm, and hospitality
that could only be created by the iconic hostess herself!

Requirements

• Bachelor’s degree in Human Resources, Hospitality, Business, or related field.
• Minimum of 3 years of progressive HR experience
• Comprehensive knowledge of HR practices, employment law, and compliance requirements (FMLA, ADA, EEO, etc.).
• Strong facilitation skills and the ability to present to both frontline employees and senior leadership.
• Experience with Learning Management Systems (LMS), e-learning platforms, and performance management tools.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport at all organizational levels.
• Demonstrated ability to coach managers and employees, resolve conflicts, and influence positive workplace culture.
• A passion for service, people development, and creating a culture of joy.

Responsibilities

• Support HR operations including employee relations, benefits communication, and policy administration in coordination with the Director of Human Resources.
• Ensure compliance with federal, state, and local labor laws.
• Serve as a trusted advisor to managers and employees, providing guidance on policies, conflict resolution, and performance improvement.
• Lead employee engagement initiatives, recognition programs, and internal communications.
• Support full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding.
• Curate a recruitment strategy that attracts candidates who embody warmth, creativity, and hospitality.
• Lead culture initiatives that bring SongTeller’s mission to life daily.
• Maintain accurate employee files, HRIS data, and documentation in compliance with federal and state regulations.
• Track onboarding effectiveness and early retention.
• Monitor turnover trends and identify root causes.
• Foster a culture where employees feel trusted, heard, and empowered to create guest moments.
• Support annual performance review processes and goal-setting frameworks.
• Coach leaders on team development, accountability, and communication best practices.
• Identify high performers and support succession planning.
• Help build a diverse, inclusive workplace where every team member feels welcomed and valued.
• Monitor and track employee training progress and certification statuses, maintaining accurate documentation in the learning management system (LMS).
• Partner with leaders to deliver role-specific and service excellence training.
• Maintain and update employee handbooks, training manuals, and internal communication materials.
• Support conflict resolution efforts and participate in internal investigations as needed.
• Participate in HR audits and compliance reviews to ensure proper recordkeeping and adherence to labor laws.
• Represent the hotel in local job fairs, hospitality schools, or workforce development initiatives.
• Ensure offboarding is handled with dignity, gratitude, and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level