Human Resources Manager

ServiceSource • Fayetteville, NC

41d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provides support and guidance to HR generalists and hiring managers in recruiting and selection process. Coordinates and conduct exit interviews to determine reasons for voluntary separation to increase retention. Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices are aligned with all government and EEOC policies, procedures, and regulations. Provides direction and education to direct reports to achieving department’s goals, and processes. Educates managers on changes to existing policies and/or processes. Coordinates the completion of all necessary on-boarding and integration materials and documentation for all new hires, rehires, transfers, and promotion. Runs weekly report of “HR Employees List” in Workday to check for and rectify discrepancies. Process all HRIS requests in WorkDay. Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, also ensure timely enrollment of benefits is completed by new hires within 30 days of hire. Oversee employee disciplinary meetings, terminations, and timely investigation and ensure timely termination of employees who have separated from the organization. Additional Responsibilities Review/Approve all employee letters of offers, company transfers, or promotions, including those hired and paid by ServiceSource. Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws that require Affirmative Action for the organization. Lead the maintenance of local HR standard operating procedures. Maintain accurate and comprehensive records of all investigations and resulting conclusions. Communicate results to affected employees and managers. Note ongoing complaint trends and suggest policy changes or clarifications. Ensure timely processing of Reasonable Accommodation requests and FMLA usage. Discuss discrepancies with management. Discuss non-WDR wage changes with Compensation. Supply all necessary documentation. Proof-read submissions for accuracy. Verify terminations/changes are accurately entered in employee’s profile. Provide local approval for requests for benefit programs, including tuition reimbursement, leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing. Ensure current job descriptions are assigned on each employees record and updated as necessary as notified by managers. Ensure affected employees receive new job descriptions once approved. Ensure timely communication of training requirements for new hires, promotions, and transfers. Conduct training classes when requested. Lead routine and HR compliance audits for the site, or Regional Office. Participates in and ensures HR compliance with all audits or reviews – SourceAmerica, OFCCP, DHS, DSPD, CARF, AbilityOne, etc. Lead the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws. Communicate ServiceSource’s policies and procedures consistently, clearly, and objectively. Draw on the strengths of other HR subject matter experts as needed. Actively participate in special Human Resources projects as requested. Perform other job-related responsibilities as assigned.

Requirements

• Requires a bachelor’s degree in Human Resources or a related discipline and a minimum of seven (7) to ten (10) years of hands-on experience in HR showing a progression of increased responsibility.
• 15 years of work-related experience may substitute for a bachelor’s degree.
• Prior supervisory experience required.
• In depth knowledge of human resources laws and corresponding compliance requirements required including FLSA, FMLA, SCA, COBRA, EEO/AAPs, ERISA, and HIPAA.
• Ability to communicate in a confident, clear, and professional manner, verbally and in written communications.
• Ability to inspire, coach, and lead a team.
• Ability to conduct all work-related duties with high sense of confidentiality, accuracy, and professionalism.
• Ability to communicate and work effectively with leadership and others across the company.
• Strong computer skills to include proficiency with Microsoft Office software, specifically Word and Excel.
• Ability to learn and become an expert user of the HRIS (Workday).

Nice To Haves

• Ability to obtain HR certification preferred.

Responsibilities

• Provides support and guidance to HR generalists and hiring managers in recruiting and selection process.
• Coordinates and conduct exit interviews to determine reasons for voluntary separation to increase retention.
• Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices are aligned with all government and EEOC policies, procedures, and regulations.
• Provides direction and education to direct reports to achieving department’s goals, and processes.
• Educates managers on changes to existing policies and/or processes.
• Coordinates the completion of all necessary on-boarding and integration materials and documentation for all new hires, rehires, transfers, and promotion.
• Runs weekly report of “HR Employees List” in Workday to check for and rectify discrepancies.
• Process all HRIS requests in WorkDay.
• Ensure compliance with AbilityOne, and Service Contract Act (SCA) regulations, Collective Bargaining Agreement (CBA) and ServiceSource’s policies, also ensure timely enrollment of benefits is completed by new hires within 30 days of hire.
• Oversee employee disciplinary meetings, terminations, and timely investigation and ensure timely termination of employees who have separated from the organization.
• Review/Approve all employee letters of offers, company transfers, or promotions, including those hired and paid by ServiceSource.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment laws that require Affirmative Action for the organization.
• Lead the maintenance of local HR standard operating procedures.
• Maintain accurate and comprehensive records of all investigations and resulting conclusions.
• Communicate results to affected employees and managers.
• Note ongoing complaint trends and suggest policy changes or clarifications.
• Ensure timely processing of Reasonable Accommodation requests and FMLA usage.
• Discuss discrepancies with management.
• Discuss non-WDR wage changes with Compensation.
• Supply all necessary documentation.
• Proof-read submissions for accuracy.
• Verify terminations/changes are accurately entered in employee’s profile.
• Provide local approval for requests for benefit programs, including tuition reimbursement, leave donation programs and submit them to the Benefit and/or Payroll department for final approval and processing.
• Ensure current job descriptions are assigned on each employees record and updated as necessary as notified by managers.
• Ensure affected employees receive new job descriptions once approved.
• Ensure timely communication of training requirements for new hires, promotions, and transfers.
• Conduct training classes when requested.
• Lead routine and HR compliance audits for the site, or Regional Office.
• Participates in and ensures HR compliance with all audits or reviews – SourceAmerica, OFCCP, DHS, DSPD, CARF, AbilityOne, etc.
• Lead the maintenance of confidential personnel files and benefits records in accordance with the organization’s policies and HR laws.
• Communicate ServiceSource’s policies and procedures consistently, clearly, and objectively.
• Draw on the strengths of other HR subject matter experts as needed.
• Actively participate in special Human Resources projects as requested.
• Perform other job-related responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager