Human Resources Generalist

ChanceLight Behavioral Health, Therapy, & Education•San Francisco Bay Area, CA

5d•Remote

About The Position

ChanceLight Behavioral Health, Therapy, & Education, a rapidly growing organization with a social mission to offer hope, is seeking a dynamic Human Resources Generalist to join our award-winning team and perform meaningful work in a culture that welcomes innovation, encourages creative expression, and offers limitless potential for personal and professional satisfaction! If you're driven by organization, compliance, and fostering strong employee relations, thrive in a dynamic HR environment, and are passionate about supporting both employees and business leaders — We Should Talk! As the Human Resources Generalist, you’ll play a key role in providing day-to-day HR support and employee relations assistance for assigned employees, leaders, campuses, or business areas. You’ll serve as a trusted HR contact for questions related to policies, procedures, employee records, onboarding, HR systems, compliance tracking, ADA/accommodation processes, corrective action, performance documentation, and routine workplace concerns. With strong documentation skills, sound judgment, and a service-focused approach, you’ll partner with leaders and HR stakeholders to support consistent HR processes, identify recurring trends or process gaps, and escalate higher-risk or complex matters appropriately.

Requirements

High school diploma or equivalent with passage of basic skills test.
Minimum 2-4 yr.'s prior experience working in human resources function, with a strong background in employee relations and field partnerships.
Prior experience and/or highly knowledgeable in HRIS, onboarding, employee records, compliance tracking, policy guidance, corrective action documentation and/or performance documentation preferred.
Prior experience and/or highly proficient in reading, writing, analyzing and interpreting detailed reports and business correspondence.
Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability.
Proven ability to handle complex employee relations issues confidentially and objectively.
History of success building credibility , effectively managing multiple projects and collaborating across all organizational levels.
Well-versed in the use of relevant technology including experience with computers, Microsoft Office Suite, database entry and basic office equipment.

Nice To Haves

Bachelors degree or higher in human resources, business administration or a closely related field of study preferred.
Licensed currently or in the process of obtaining a SHRM-CP, PHR or other related HR certification preferred.
Prior experience in education, healthcare, behavioral health, multi-site operations and/or a compliance-driven environment preferred.
Experience working with HRIS, case management systems, reporting tools and/or other HR related technology preferred.

Responsibilities

Serving as an HR contact for assigned employees, leaders, campuses, or business areas.
Responding to employee and manager questions regarding HR policies, procedures, employee records, onboarding, HR systems, and general HR processes.
Handling routine employee relations concerns, including attendance issues, policy clarification, documentation follow-up, workplace concerns, and first-level manager or employee support.
Supporting managers with corrective action and performance documentation using established HR templates, processes, and guidance.
Assisting with performance management follow-up, including documentation tracking, meeting preparation, and next-step coordination.
Supporting ADA and accommodation processes by gathering information, tracking documentation, coordinating follow-up, and escalating complex or sensitive matters as appropriate.
Conducting initial fact gathering for routine employee concerns and escalating matters requiring investigation, higher-level review, or legal guidance.
Processing onboarding documentation, new hire information, HRIS updates, employee records, and compliance tracking.
Maintaining accurate and confidential employee files, documentation, and HR records.
Assisting with compliance-related tracking, reporting, acknowledgments, required training, and employment documentation.
Supporting HR communications, policy rollouts, employee experience activities, and training coordination.
Partnering with HR Specialist, Senior HR Generalist, HR Business Partner, Payroll, Benefits, Talent Acquisition, Compliance, and Operations teams to resolve routine HR needs.
Identifying recurring questions, documentation gaps, process issues, and employee relations trends to share with HR leadership.
Escalating higher-risk, multi-issue, legally sensitive, complex ADA, leader-level, or high-impact matters in accordance with established escalation standards.
Performing other assigned duties to support HR department and organizational objectives.