Human Resources Generalist

Gordon Food Service•Concord, NC

4d•Onsite

About The Position

Performs professional-level human resources duties across benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment and employment, affirmative action, and employment compliance. Works closely with senior HR management to provide services for a designated geographic region and shared services. Serves as a liaison and HR business partner between HR Shared Services and the division, and develops an understanding of the business. Supports recruiting and retention, onboarding employees from offer through their first 90 days, employee and manager guidance on performance and employee relations, leadership development and training, benefits enrollment and education, and administration of workers’ compensation, disability, and FMLA. Also supports HR events, interprets HR metrics, handles administrative HR tasks, evaluates vendor bills, and administers offboarding.

Requirements

Two or more years of broad HR-related experience required.
Excellent communication, presentation, and problem-solving skills.
Thorough understanding of Gordon Food Service culture, policies, and employment-related laws and regulations.
Knowledge of current trends and developments in human resources.
Ability to develop solutions to problems of moderate scope and complexity, using policies and practices for guidance.
Knowledge of spreadsheet, word processing, presentation, email, internet, and HRIS software applications.
Knowledge of general office equipment.

Nice To Haves

Bachelor’s degree in Human Resources preferred.
PHR or SHRM-CP certification preferred.

Responsibilities

Serves as liaison and HR business partner between HR Shared Services and the division; understands the business.
Supports Talent Management sourcing and retention, including attending local job fairs, partnering with community organizations, assisting with hard-to-fill positions, ensuring hiring managers complete Interview Skills Training, and collaborating on workforce planning.
Administers internal posting and offer processes and translates business needs into HR solutions.
Oversees or participates in training, wellness, orientation, open enrollment, fairs, and other division HR events.
Implements retention strategies, including 45 Day HR Feedback Sessions and Stay Interviews.
Onboards employees from offer through 90 days, ensuring completion of paperwork, screenings and tests, orientation, benefits review, and introductions to company policies, procedures, and culture.
Educates leaders on performance management, uses the Talent Management Suite, coaches employees and managers on basic employee relations and policy issues, promotes the open door policy, and responds to and investigates complaints.
Promotes leadership development initiatives, facilitates training, monitors required leadership training and development, and uses TMS and LMS to manage learning activities.
Plans and supports benefits enrollment and educates employees and leaders about retirement plans, benefits, wellness initiatives, and related questions.
Supports administration of workers’ compensation, short- and long-term disability, and FMLA; participates in claim decisions and denials, supports return-to-work processes, and serves as a contact for employees, managers, and Shared Services.
Provides insights on HR metrics, including turnover, new hires, diversity, Departure View, and AAP.
Performs HR administration as needed, including processing unemployment claims, managing the training database, and entering new hires.
Evaluates third-party vendor bills and processes them for payment.
Administers offboarding, including paperwork, retirement information, employee relations, and departure surveys.
Performs other duties as assigned.