Human Resources Generalist (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

1d•$59,000 - $64,000

About The Position

The Human Resources Generalist executes core HR functions and contributes to initiatives that support team member engagement and a high-performance, guest-focused culture. The role works with team members and department leaders to understand workplace challenges, business goals, and workforce needs, while learning the casino’s operations, guest service standards, and regulatory environment. The Generalist handles team member relations and concerns, investigations, compliance, HR transactions, benefits questions, and leave and accommodation processes. The position also advises management on company policies and employment law, supports recruiting and hiring as needed, and promotes workplace relationships, morale, engagement, productivity, and retention. The role requires flexibility in managing shifting priorities, maintaining confidentiality, and working independently. The employee must qualify for, obtain, and maintain an Illinois Gaming Board gaming license. The position is based at Harrah’s Joliet and requires the ability to maneuver throughout the property and perform the physical and environmental duties described in the posting.

Requirements

Two years of Human Resources or equivalent experience.
Knowledge of state and federal employment laws and regulations.
Proficiency with Microsoft Office Suite or related software.
Ability to use deductive reasoning and analytical and critical thinking in investigations, including sensitive matters, and uphold integrity in a regulated business.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to make decisions, remain objective, and handle difficult team member issues.
Tact, diplomacy, good judgment, and the ability to maintain confidentiality.
Ability to maintain professionalism in stressful situations and handle complex emotional issues and difficult conversations.
Strong analytical and problem-solving skills.
Ability to prioritize, organize workload, meet deadlines, and manage multiple tasks and projects.
Ability to work independently, sometimes at a fast pace and in stressful situations.
Strong interpersonal, teamwork, and relationship management skills.
Energetic, reliable, resourceful, and demonstrates initiative and creativity.
Excellent verbal and written communication skills, including the ability to speak distinctly and persuasively.
Ability to work varied shifts, weekends, and holidays as needed.
Must qualify for, obtain, and maintain a gaming license from the Illinois Gaming Board.
Ability to maneuver throughout all areas of the property.
Ability to lift or move up to 20 pounds, carry up to 10 pounds, and occasionally lift or carry up to 30 pounds.
Ability to bend, reach, kneel, twist, and grip items while working at an assigned desk area.
Manual dexterity and coordination to operate office equipment, including a phone, computers, laptops, tablets, fax machine, and photocopier.
Ability to tolerate areas containing dust, loud noises, and bright lights; respond to visual and aural cues; and sit, stand, or walk for long periods.
Must present a well-groomed appearance and be able to read, write, speak, and understand English.

Nice To Haves

One to two years of Human Resources experience in a hospitality or gaming environment.
Bachelor’s degree in Human Resources or a related field.
Bilingual Spanish.

Responsibilities

Perform HR functions including team member relations, HR compliance, and engagement; assist with recruiting and hiring as needed.
Build professional relationships with team members and collaborate with department leaders to understand challenges, business goals, and workforce needs.
Learn casino operations, guest service standards, and the regulatory environment.
Serve as a contact for team member inquiries and concerns.
Address team member concerns, conduct investigations, recommend appropriate action under company policy and employment laws, and follow up with departments on compliance.
Advise management on company policies, legislation, and employment law; assist with documentation, memos, and department policies; guide leaders on termination processes.
Represent the Company at personnel-related hearings, investigations, and unemployment hearings.
Work with management and employees to improve work relationships, morale, engagement, productivity, and retention.
Lead or support engagement initiatives, events, and recognition to promote a positive workplace culture.
Manage deadlines and shifting priorities while handling sensitive and confidential issues responsibly and professionally.
Use HRIS systems to process HR transactions and maintain accurate records and data integrity.
Answer team member benefits questions and liaise with corporate benefits, the Team Member Service Center, and the Benefits Service Center on escalated situations.
Coordinate with the third-party leave management administrator to manage leaves of absence in a timely manner and ensure compliance and completion of accommodation requests.
Ensure adherence to federal, state, and local employment laws and company policies and procedures.
Perform other job-related duties as assigned.