Human Resources Generalist Senior

City of Charlotte•Charlotte, NC

30d•Hybrid

About The Position

This position is as a Human Resources (HR) Generalist Senior within the City of Charlotte, Department of Transportation. The purpose of this job is to administer HR policies and programs, which may include payroll, policy composition and revision, training and career development initiatives, employee relations, compensation and benefits, annual performance review process, and other human resources related programs and initiatives. This position acts as a liaison between assigned business unit/function and the department HR Manager. This role is in consultation with internal department management to ensure that recurring HR processes, such as talent/performance management or salary review processes, are completed appropriately and on time. Assists department management in interpreting human resources policies or administering programs.

Requirements

High School Graduate with five (5) years of experience, or, 2-year College Degree with three (3) years of experience, or, Bachelor’s Degree & one (1) year of experience, or, Master’s Degree
Administrative and clerical procedures, methods, and computer equipment
Basic PC based software applications, business software, HRIS, payroll and financial systems
Broad Human Resources policies, procedures, and guidelines knowledge
Principles and practices of human resources management and procedures for payroll, compensation, benefits, labor relations, personnel information systems and regulations
Supervisory principles and practices
City retention polices and legal requirements for retention
General hiring practices and procedures
Applicable federal, state and local Human Resource laws and regulations
City and department policies and procedures
Family Medical Leave Act (FMLA) policies and procedures
Americans with Disabilities Act (ADA) policies and procedures
Drug and alcohol testing procedures
Policy drafting and composition experience
Microsoft Excel skills
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties, often changing from one task to another of a different nature
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
Data compilation and analysis
Attention to detail
Organization and time management
Leadership
Providing excellent customer service
Collaboration and teamwork
Troubleshooting and problem-solving techniques
Ability to work independently and handle dynamic timelines
Ability to collect and analyze information
Ability to understand and carry out oral and written directions
Ability to accurately organize and maintain paper documents and electronic files
Ability to maintain the confidentiality of information and professional boundaries
Ability to communicate clearly and concisely in written and verbal communication
Ability to train others
Ability to collaborate with other teams
Ability to identify proactive solutions and demonstrate critical thinking
Ability to analyze statistical data
Ability to prepare accurate and concise reports
Ability to use performance measure indicators
Ability to prepare and deliver presentations
Ability to travel between department buildings within Charlotte city limits
Grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
Maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Adequate vision, hearing, and speech required
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
Comprehension of written information in work-related documents
Ability to hear, understand, and distinguish speech

Nice To Haves

Bachelor's degree with five (5) years of HR Generalist experience
Two (2) years of direct experience with ADA, FMLA, STD, and Workers' Compensation
One (1) year of experience with policy research and composition
SHRM-CP or PHR Certification

Responsibilities

Provides HR support, guidance, and consultation to staff and managers.
Explains HR policies, programs, and benefits.
Works closely with the department HR Manager to resolve complex or escalated issues.
Ensures tracking for Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), & Worker’s Comp. is up to date & creates reports from data.
Functions as the primary Worker’s Compensation contact for the department.
Functions as the primary ADA and STD liaison for the department.
Efficiently maintains responses with vendors for STD cases and conducts the interactive process and documentation for ADA cases.
Assists with annual benefits enrollment for existing employees and supports wellness initiatives.
Reviews and/or audits the Performance Review & Development (PRD) process for completion, tracking, and approvals for processing.
Reviews all supporting documentation and provides feedback to supervisors to provide successful performance management.
Assists with employee relations activities and assists in investigating employee complaints or concerns.
Assists with recruiting efforts and oversight.
Develops, reviews, and updates job descriptions and maintains the job description database for the department.
Tracks and analyzes HR data to develop and maintain consistent department HR reporting; creates monthly data reporting.
Conducts in-depth policy research to draft new or revise existing department policies.
Supports the department’s undergraduate internship program, relationships, and initiatives, which include conducting intern check-ins, assisting with scheduling, and the rotation schedule.
Conduct exit interviews for assigned groups and new hire 30–90-day check-in interviews.
Serve as the backup for the assigned group's payroll and HR transaction entry.
Assist with creating monthly HR topics training.
Serve as a backup to the department’s HR Manager and HR Specialist Senior.
Performs other duties as assigned.