Human Resources Generalist II

University of Redlands•Redlands, CA

4d•$75,000 - $90,000

About The Position

The Human Resources Generalist II fosters a positive, inclusive, and compliant work environment and provides advanced, client-centered support for day-to-day HR operations. Serving as a primary HR contact and trusted advisor to employees, supervisors, and leadership, the role supports employee relations, retention, policy interpretation, and workforce needs. Operating with increased independence and accountability, the HR Generalist II manages complex and sensitive workplace matters, conducts workplace reviews and investigations, and recommends solutions consistent with University policies and applicable employment laws. The role partners with HR leadership on performance management, including goal setting, evaluations, and performance improvement, and supports professional development and program development for individual contributors and people leaders. Reporting to the Director of Employee Relations and/or HR Business Partner, the position provides cross-functional support and contributes to departmental and institutional goals. It requires independently prioritizing workload, managing multiple projects and competing deadlines, and communicating effectively about complex and sensitive matters. The role advances organizational effectiveness through employee engagement, training, and talent development initiatives.

Requirements

Bachelor's degree in human resources, business, organizational development, or a related field and/or a minimum of 4–6 years of progressive professional human resources experience, including employee relations and compliance.
Demonstrated experience handling complex and sensitive workplace issues.
Ability to analyze complex challenges, devise solutions, and present detailed facts and recommendations verbally and in writing.
Sound independent judgment and functional knowledge of federal, state, and local laws and regulations related to HR administration.
Knowledge of University policies and procedures, the relevant functional area, and how work may affect other areas.
Ability to manage complex situations and individuals professionally and compassionately.
Analytical, active listening, and critical thinking skills.
Ability to maintain discretion with sensitive and confidential information.
Experience collaborating with people leaders and individual contributors in conflict resolution, employee relations, change management, and performance management.
Knowledge of administrative tasks and responsibilities and applicable federal and state laws and regulations.
Excellent verbal and written communication and superior customer service skills.
Problem-solving and resourceful thinking skills; leadership and coaching skills; empathy and strong interpersonal skills.
Detail-oriented, organized, and analytically driven, with the ability to work independently amid interruptions and prioritize deadlines.
Ability to act with integrity, professionalism, and confidentiality.
Proficiency with Microsoft Office Suite or related software.
Proficiency with, or ability to quickly learn, the organization's HRIS and talent management systems (UKGPro); aptitude to learn new technology, methods, and procedures.
Ability to develop, maintain, and strengthen partnerships inside or outside the University and use appropriate judgment when making decisions and recommendations.
Ability to interact competently with a culturally and ethnically diverse population of students, faculty, and staff.
Resume/CV and cover letter required to apply.
Successful completion of a criminal background check is a condition of employment.

Nice To Haves

SHRM Certified Professional (CP), Professional in Human Resources (PHR), or Senior Professional in Human Resources (SPHR) certification.
Human resources experience in an educational setting.

Responsibilities

Support and implement HR strategies, programs, processes, and policies across assigned departments, programs, and schools.
Provide day-to-day HR administration, act as an initial HR contact, and triage inquiries with discretion and judgment.
Liaise between employees and leadership to address concerns about policies, procedures, and workplace practices.
Recommend, develop, and implement employee relations practices that foster a positive and productive work environment.
Coach and advise people leaders on performance management, employee relations, retention strategies, and career development.
Support supervisors and managers with complex performance concerns, disciplinary actions, and policy interpretation.
Advise employees, supervisors, and administrators on sensitive workplace matters.
Conduct or support workplace reviews and investigations, maintaining appropriate documentation and resolution.
Develop and maintain employee evaluation and development plans, monitor completion, and coach managers on effective performance reviews.
Develop and deliver training on workplace policies, compliance, conflict resolution, and performance management; maintain supervisor and leadership training initiatives.
Collaborate with HR functional areas, including leaves, benefits, workers' compensation, and recruitment, to provide comprehensive HR solutions.
Provide HR expertise in employee relations, onboarding, training, compensation, benefits, and organizational development.
Organize and facilitate training sessions and workshops, managing materials, budgets, and external vendors.
Understand departmental operations and proactively address workforce needs and challenges.
Assist HR leadership with compliance with applicable federal, state, and local regulations and maintain current knowledge of employment laws and HR best practices.
Prepare and maintain records, reports, and HR documentation; analyze and present HR metrics and data.
Maintain employee personnel and recruitment records in accordance with legal requirements and confidentiality standards.
Partner with recruitment teams to ensure compliant hiring practices and compensation guidelines; participate in hiring consultations with managers and search committees; coordinate recruitment timelines, job postings, and interviews as needed.
Liaise with University partners, including Budget and Finance, Payroll, IT, and the Office of Equity and Title IX.
Evaluate and recommend improvements to HR policies, procedures, and operational practices.
Maintain accurate physical and electronic employee records and collaborate with vendors, leadership, and employees on HR initiatives.
Provide support across HR functional areas, respond to inquiries in a timely manner, monitor and audit HR system transactions, and provide backup support to HR team members.
Perform other duties and special projects as assigned.