Human Resources Business Specialist

LCB Senior Living•Norwood, MA

24d•$90,000 - $100,000•Hybrid

About The Position

The Human Resources Business Specialist (HRBS) promotes the mission and core values of LCB Senior Living communities. Reporting to the Director of Human Resources Operations, the HRBS supports communities with HR and Business Office functions, including guidelines, policy and procedures, risk management, and census improvement. Responsibilities include managing accounts payable and receivable, coordinating pay arrangements, administering HR policies, leading HR conversations and processes, managing payroll, and participating in budget preparation and reporting. The HRBS may also fill in for vacant Business Office positions, oversee HR processes for at least three communities, onboard new Business Office Directors, coach existing ones, support new community openings, learn new systems and procedures, and assist with special projects. This role requires travel to multiple locations, potentially including overnight stays.

Requirements

Knowledge of receivables and collections.
Knowledge of general bookkeeping.
Knowledge of workers compensation.
Knowledge of FMLA.
Knowledge of Human Resources.
Knowledge of wage and overtime laws.
Knowledge of payroll functions.
Ability to work with department leaders to ensure appropriate paperwork is completed and procedures are followed.
Ability to communicate effectively in English both orally and in writing.
Good organizational and interpersonal skills.
Three or more years of experience in a business office leadership or HR leadership, which includes accounting, payroll and/or human resources responsibilities.
Computer knowledge essential.
Regular travel to multiple community locations, which may include overnight stays as needed.
Flexibility and willingness to travel are essential.
Must have knowledge of Human Resources, wage and overtime laws and payroll functions.

Nice To Haves

Support the LCB Culture.
Perform all duties and responsibilities with a positive attitude.
Ensure onboarding schedule is being followed throughout new BOD onboarding.
Monitoring the check list sign off sheet.
Maintain confidential information regarding other communities’ payroll and resident related information.
Full understanding of community benefit programs such as health insurance, and all other benefits, and management/enrollment of such in HRIS.

Responsibilities

Manage accounts payable and receivable for resident accounts and vendors.
Coordinate pay arrangements.
Administer HR policies and procedures.
Lead HR conversations and processes.
Manage payroll.
Participate in budget preparation and planning.
Prepare variance and VLT reporting.
Assist in organizing and directing all functions of the business office.
Onboard new Business Office Directors.
Assist with coaching and learning of existing Business Office Directors.
Support new community openings.
Support and learn new systems and procedures.
Assist with special projects relating to the Human Resource and Accounting departments.
Fill in for vacant Business Office positions as needed.
Oversee HR processes for a minimum of 3 communities.
Provide guidance on associate performance, culture, retention, engagement, and leadership development.
Respond to and investigate associate relations issues such as associate complaints, harassment allegations, and civil rights complaints.
Coach and counsel communities regarding associate accountability processes.
Facilitate and/or provide learning (including orientation) to both community department leaders and the broader workforce.
Assist with execution and coordination of associate recognition programs.
Assist in onboarding of new communities, to include policy review, benefit discussions, and ensure completion of associate screenings and backgrounds.
Assist with processing of associate concerns which will include, among other things, conducting investigations and interviewing relevant staff and others.
Review community compliance with LCB Senior Living policies.
Coordinate new Business Office Director (BOD) onboarding schedule with accounting, payroll, HR, BOS and Senior BODs.
Train new and existing BODs in person or virtually as needed.
Assist with re-learning of any BOD in need of additional support.
Partner with Accounting, Payroll and HR to develop, implement, and train BODs on new programs and systems.
Maintain confidential information regarding other communities’ payroll and resident related information.
Ensure the business office and reception areas operate in accordance with corporate policies, procedures and State and local regulations.
Interpret company policies and procedures for associates, residents, family members, visitors, etc.
When covering a community BOD vacancy, be responsible for BOD functions up to and including organizing, directing, and supervising all business office functions in conjunction with department leaders.
Requisition adequate supplies and equipment for the community while ensuring that all selected vendors are price competitive.
Collect data, analyze, and provide information/reports to Operations or the support office to facilitate billing and compilation of financial reports.
Manage community benefit programs such as health insurance, and all other benefits, and management/enrollment of such in HRIS.
Manage leaves of absence.
Manage Worker Compensation claims and OSHA Log/reporting.
Verify each department is maintaining logs of resident’s charges.
Copy and file checks received from residents and make a deposit daily.
Utilize Yardi system to ensure collection of accounts on a timely basis and report on.
Perform QA as it relates to the job responsibilities of a Business Office Director and HR Operations.
Report any concerns to the Director of Human Resources and respective parties.
May perform other duties as assigned.