Human Resources Business Partner
About The Position
The Human Resources Business Partner leads efforts in maintaining and enhancing clients’ relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. The HRBP is the main escalation point for any client related inquiries. This person acts as a strategic liaison between different internal business partners and Resourcing Edge clients. The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials. As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.
Requirements
- Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
- Must be able to work in a fast-paced environment with the ability to multi-task.
- Must have excellent oral, written, and interpersonal communication skills.
- Must have demonstrated ability to work effectively in a diverse workforce.
- Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree.
- 3+ year’s professional Operations, Client Services, Account Management and/or Sales experience.
- Demonstrated ability in customer service, and problem resolution is required.
Responsibilities
- Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
- Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
- Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
- Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
- Ensure clients maintain a favorable perception of RE’s service delivery and quality.
- Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
- Conduct new client orientations, including benefits enrollment, and new hire onboarding.
- Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
- Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
- Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
- Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
- Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
