Human Resources Business Partner (NYC Metro Based)

Magnolia Operating LLC•New York, NY

4h•$85,000 - $110,000•Hybrid

About The Position

The HR Business Partner plays a critical role in supporting Magnolia Bakery’s people-first culture by fostering a positive, inclusive, and high-performing work environment across NYC bakery locations and corporate teams. This role serves as a strategic partner to managers while also providing hands-on support in employee relations and HR operations. The HR Business Partner will balance employee relations leadership, day-to-day HR operations, and operational support to enhance the overall employee experience and ensure consistency, compliance, and efficiency across all HR processes. This individual is a proactive self-starter who takes initiative to improve processes, build scalable tools, support operational execution, and implement thoughtful HR strategies that align with business goals. This role requires frequent weekly travel and in store presence to support in partnership with our store operations teams.

Requirements

Bachelor’s degree in Human Resources, Business, or related field; SHRM-CP, PHR, or similar certification
3–5 years of HR experience as a business partner with a strong focus on employee relations and hr operations
Experience in retail, hospitality, or multi-location environments preferred
Expertise in New York City Fair Workweek compliance, including predictable scheduling, advance notice requirements, and employee consent practices within high-volume retail or food service environments
Experience building Smartsheets, dashboards, or operational tools strongly preferred
Demonstrated experience partnering with leaders and contributing to HR strategy execution
Strong interpersonal, coaching, and conflict resolution skills
Ability to build trust with both hourly and corporate employees
Sound judgment and discretion in handling sensitive situations
Strong organizational skills with the ability to manage multiple priorities
Proactive, solutions-oriented mindset with a continuous improvement focus
Ability to balance strategic partnership with hands-on operational execution
Experience improving processes, building tools, and driving efficiencies
Collaborative, data-informed decision maker

Responsibilities

Serve as a trusted HR Business Partner and primary point of contact for employee relations matters across bakery locations and corporate teams
Provide guidance to managers on employee concerns, conflict resolution, and performance challenges with professionalism, empathy, and confidentiality
Partner with leaders to proactively identify and address workplace issues and strengthen team effectiveness
Promote a respectful, inclusive, and engaging workplace aligned with Magnolia Bakery values
Analyze employee relations trends and recommend proactive, scalable solutions to improve morale, retention, and engagement
Support the execution of HR strategies that align people initiatives with business objectives
Coach managers on performance management, feedback, and employee development
Partner with leadership to drive consistency in performance practices and accountability across teams
Support and guide disciplinary actions and documentation with fairness and consistency
Strengthen management capability through ongoing coaching and partnership
Act as a proactive advisor, identifying risks and opportunities and providing solutions before issues escalate
Tool and process creation to optimize performance management processes
Provide hands-on support for store operations and corporate functions, ensuring efficient and accurate execution of core processes
Support onboarding, offboarding, employee records management, and HRIS updates
Coordinate onboarding processes to deliver a seamless and welcoming new hire experience
Partner closely with payroll, operations, and leadership teams to ensure accuracy in employee data and HR processes
Conduct exit interviews, analyze trends, and provide actionable insights to improve retention
Build and maintain Smartsheet trackers, dashboards, and workflows to enhance reporting, visibility, and operational efficiency
Create, standardize, and improve HR tools, templates, and processes to support scalability and operational excellence
Support field and corporate teams with day-to-day HR operational needs and troubleshooting
Coordinate and support training initiatives, including onboarding and leadership development programs
Track required training completion and support compliance and continuous learning initiatives
Identify opportunities to enhance employee growth, engagement, and career development
Help design and implement scalable learning programs and tools aligned with HR and business strategies
Ensure HR practices align with company policies and applicable employment laws inclusive of New York City Fair Workweek
Maintain accurate employee records and support audits as needed
Partner with HR leadership to ensure policies and practices are consistently applied and up to date