Human Resources Business Partner

UFCU Main•Austin, TX

5d•Hybrid

About The Position

The Human Resources Business Partner serves as a consultant and thought partner to employees and managers on employee concerns, employee relations, performance management, employee offboarding, and compensation support. This position collaborates with organizational business partners to achieve team, departmental, and organizational objectives. The Human Resources Business Partner analyzes data to identify trends and recommend people-first strategies and solutions. About UFCU As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We are proud to focus on our purpose, possibilities, and performance, with people at the center of all that we do. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization and community to help Members and employees achieve their personal and financial goals. Consistently receiving awards as the Top Credit Union, Top Mortgage Company, Best Place for Working Parents, Healthiest Employer in Austin, and Gallup’s Exceptional Workplace, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Requirements

Thorough knowledge and understanding of human resources policies, processes, and applicable employment laws as well as diversity-related issues and best practices
Working knowledge of compensation practices, policies, and trends
Proficiency with Microsoft Office, including Word and Excel
Exceptional analytical, judgment, and decision-making skills
Strong problem solving, priority-setting and decision-making skills
Ability to effectively demonstrate a high degree of empathy and compassion
Ability to effectively demonstrate servant leadership
Strong commitment to UFCU's vision, mission, and values
Outstanding relationship-building abilities
Positive, resourceful, and flexible
Ability to effectively navigate the nuances of a large organization with multiple stakeholders and priorities
Ability to work effectively with individuals from diverse communities and cultures
Ability to condense extensive information into concise, executive-level briefs for effective decision making
Ability to benchmark Best in Class Human Resources practices, and refine and customize them for UFCU’s culture
Team player who operates well in a dynamic, all hands-on deck environment
Strong idea generator, with the ability to think creatively and innovatively
Demonstrated ability to effectively build, foster, and maintain relationships, establish rapport, and diplomatically communicate information
Demonstrated executive presence
Possess high level of integrity
Be widely trusted, direct and truthful, with the ability to gain confidence
Exceptional solutions and client service-oriented, with an emphasis on problem solving and results
Confidence and ability to work independently as well as perform as a collaborative member of a team
Exceptional verbal, interpersonal, collaborative, active listening, written, and proactive communication skills
Ability to demonstrate keen awareness of an audience’s communication needs and preferences, and the ability to adapt written, verbal, interpersonal, and listening communications to meet the audience’s needs and preferences
Ability to visualize and articulate problems and concepts in a systematic manner that appeals to business leaders while tailoring communications, formal or informal, to the audience
Ability to present information in a clear, concise, succinct, and compelling manner
Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
Self-starter who is motivated to successfully assist with complex project deliverables in a very driven and changing organization
Intellectual curiosity, consistently seeking opportunities to develop new skills
Ability to effectively demonstrate adaptability and a high degree of flexibility, with the ability to work under tight deadlines and changing needs
Ability to work in a team environment with a high sense of urgency and sensitivity
Ability to effectively demonstrate accountability and focus on results
Exceptional organizational, project, and time management skills
Exceptional attention to detail
Ability to manage multiple initiatives simultaneously
Ability to maintain the highest level of confidentiality
Exceptional judgment and decision making skills
Ability to work independently and exercise judgement, integrity, and initiative
Bachelor's Degree. Four (4) years of equivalent experience may be substituted for education requirements.
Minimum of five (5) years of experience in employee relations, performance management, conflict management, and employee coaching
Track record of demonstrated success as a trusted and highly effective people-centered human resources business partner
Demonstrated experience working with confidential employment matters and facilitating employee issues in a sensitive and confidential manner
Must be bondable

Nice To Haves

Bachelor’s degree in Human Resources or other related field
Master’s degree
SPHR or SHRM-CP certification
Minimum of seven (7) years of experience in employee relations, performance management, conflict management, employee coaching, and data analytics
Minimum of five (5) years of experience as a Human Resources Business Partner
Employee relations experience with an organization of more than 500 employees
Experience with employee relations and case management platforms
Experience with people-centered data analytics
Experience with managing Diversity, Equity, and Inclusion programs
Experience with compensation benchmarking
Financial Services and/or credit union experience
Professional working experience with a not-for-profit organization
Bilingual in Spanish and English

Responsibilities

Serves as a Human Resources thought partner concerning employee concerns and performance while collaborating with organizational business partners to achieve team, departmental, and organizational objectives.
Identifies, recommends and implements people-first and UFCU culturally-aligned strategies and solutions that address both immediate and long-term employee issues, employee relations, and retention and engagement needs by proactively identifying underlying causes of issues.
Serves as a trusted advisor to business partners to proactively interpret and communicate Human Resources processes and guidelines, to include proactively identifying gaps and proposing Human Resources changes necessary to manage risk, individual and team performance, and the achievement of business goals.
Serves as a strong business partner to employees and managers by providing proactive coaching and feedback to enhance individual and team effectiveness.
Collaborate with organizational business partners to achieve team, departmental, and organizational objectives.
Partners with Organizational Development in support of organizational environmental scans and engagement survey efforts to enhance manager and team results and employee engagement.
Serves as the Human Resources primary point of contact for employees and people managers regarding employee concerns and issues.
Coaches managers and facilitates learning sessions.
Addresses employee relations issues at employee and management levels.
Manages and maintains centralized electronic records and a database of employee relations case management documentation.
Works closely with employees and management to enhance working relationships, build morale and employee engagement, and increase productivity and retention.
Models and promotes the organization's culture and values, and encourages teamwork by partnering with employees and business partners throughout the organization.
Builds and nurtures positive, strong, and effective relationships with employees and business partners to influence desired outcomes and achieve organizational goals.
Presents employee relations information to new employees during New Employee Orientation.
Maintains in-depth knowledge of employment law related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance, and partners with legal experts as needed.
Owns and manages organizational Intranet pages, including Employee Relations, Discipline/Corrective Action, and Retail Outage/Financial Loss pages.
Maintains the integrity of the Employee Relations software and sends weekly reports to the Sr Human Resources (HR) Business Partner and Director of Human Resources.
Provides performance management coaching and counseling, leads performance investigations, documents findings, and recommends courses of action.
Identifies performance issues and needs for corrective action, and provides guidance in the preparation and documentation of development plans for employees.
In coordination with the Sr HR Business Partner and Organizational Development, participates in administering and managing the annual performance management process in assigned departments and performs company-wide reporting and analytics.
Benchmarks with other organizations and Credit Unions to stay abreast of best-in-class performance management practices, and strives to continuously improve the performance management process at UFCU.
Assists with the annual performance review process.
Facilitates employee offboarding processes, and conducts exit interviews with employees leaving the organization.
Manages and maintains centralized electronic documentation of exit interview conversations.
Serves as owner of exit survey tool, manages exit survey dashboard, and creates reports for the Vice President Human Resources and Organizational Development (HR-OD) and Director of Human Resources.
Analyzes data to identify trends in employee complaints, internal employee transfers, performance issues, corrective actions, and employee exits to determine actions needed to enhance favorable individual and organizational performance
Provides summary of feedback and makes recommendations for proactive solutions to the Director of Human Resources to guide decision-making.
Presents analysis and solutions for managing people-related, legal, or compliance risks to the Director of Human Resources and/or VP of HR OD.
Maintains and updates HR Dashboards.
Partners with the Sr. Compensation Specialist on organization-wide projects during peak times of year.
Gathers information from various external and internal sources to perform comparative analysis.
Conducts research on incentive compensation topics.
Analyzes market data for individual positions, job families, and departments, to help drive internal and external business decisions.
Performs ad-hoc reporting of total compensation information as requested.
Proactively keeps abreast of financial services industry and Human Resources related trends and issues.
Adheres to all company policies, procedures and business ethics codes.
Completes required regulatory training as assigned.
Maintains strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.