Human Resources Business Partner III
About The Position
At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Minimum 1 year of experience in an HR Business Partner or related HR/operations role
- Some undergraduate-level education
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Familiarity with training tools and techniques
- Strong conflict resolution skills (including both customer and employee interactions)
- Effective time management, planning, and multitasking abilities
- Strong written and verbal presentation skills
- Ability to thrive in a fast-paced, professional environment
- Skilled in planning, coordination, and adapting to various learning styles
- Comfortable giving and receiving constructive feedback
- Ability to prioritize tasks and meet deadlines efficiently
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Nice To Haves
- Prior experience in call center operations or client services is highly desirable.
- Experience in military or government (local, state, or federal) environments
- Background in contact center operations
- Degree from an accredited two-or four-year college or university
- SHRM-SCP or equivalent HR certification
Responsibilities
- Deliver general HR support in collaboration with operations teams
- Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives
- Align HR strategies with business goals and recommend improvements
- Foster employee engagement through a proactive, hands-on approach (including remote interactions)
- Adapt to a dynamic and evolving work environment influenced by economic and policy changes
- Champion innovative HR practices and process improvements
- Lead employee relations, retention, and recognition programs
- Manage a high-volume workload and multiple priorities effectively
- Demonstrate strong organizational and interpersonal skills
Benefits
- Competitive compensation
- Performance-based bonuses
- Comprehensive medical, dental, and vision benefits
- Paid vacation and holidays
- Exciting incentive contests
- Paid Time Off
- Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes)
- MEC medical plans after just 30 days
- Retirement savings programs, where available
- Short-term disability coverage
- Life insurance options
- Supplemental Insurance (Accident and critical illness insurance)
- Career Growth (significant advancement opportunities)
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
